Join the Monarch Dentistry Team!
We are looking for exceptional team members to join our St. Catharines location. The ideal candidate is a multi-tasker who values teamwork and is dedicated to providing outstanding care to our patients.
Position: Dental Office Administrator/Receptionist (Full-Time)
Key Responsibilities:
- Serve as the first point of contact for patients, delivering excellent customer service in person, over the phone, and via email.
- Coordinate and manage patient appointments, filling vacancies and optimizing schedules.
- Handle patient inquiries, complete referrals, and liaise with other offices clearly and professionally.
- Bill patients and insurance companies, ensuring accuracy in patient accounts.
- Follow up on outstanding accounts receivable from insurance companies and patients.
- Maintain patient files, charts, and reports, and enter data into the electronic records system.
Requirements and Qualifications:
- Experience as a dental office administrator or receptionist.
- Expertise in optimizing patient appointment schedules.
- Strong understanding of maintaining patient privacy and confidentiality.
- Flexible schedule with the ability to work evenings and weekends as required.
- Previous dental assisting experience (preferred).
- Strong organizational and multi-tasking abilities.
- Punctual, reliable, and adaptable to various patient needs.
- Excellent interpersonal skills, with the ability to respond to diverse patients.
- Experience with dental practice management software (e.g., Dentrix) is an asset.
What We Offer:
- Permanent positions with competitive wages.
- Opportunities to work at multiple locations.
- A supportive and collaborative team environment.
- Training and support from experienced colleagues.
- A fast-paced, team-oriented workplace.
- Flexible and convenient working schedules.
Monarch Dentistry is an equal opportunity employer. We believe in fostering a diverse workforce and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Experience:
- Dentrix: 2 years (required)
- Dental receptionist: 2 years (required)
Work Location: In person
