Reporting to the Collections Manager, the Senior collector is responsible for managing an assigned portfolio of large and strategic accounts. Focus is required on the timely collection of accounts; including remittance of duties and taxes. The Senior Client Financial Services Representative will be the first point of client contact for all accounts’ receivable activity, building strong relationships with the client to understand their needs and issues to ensure timely payments.
Duties:
- Meet the company's goals of strong financial performance and excellent customer service according to annually set objectives
- Manage a high dollar assigned portfolio of large and strategic accounts ($20M+) by engaging in phone calls, emails, and meetings as required.
- Monitor accounts to identify overdue payments and contributing underlying issues
- Engage with cross functional teams to resolve account issues
- Facilitate meetings with required stakeholders to gather information causing payment delays and drive actions for resolution
- Analyze and reconcile complex accounts that may involve multiple accounts and transactions
- Analyze historical payments
- Prepare and monitor monthly cash forecast for assigned portfolio
- Recommend further action or discontinuation of service on occasions where payment is not forthcoming; including liaising with Credit and Sales departments where necessary
- Identify problem accounts and provide recommendations related to recovery (Third Party, AFDA)
- Reporting related to collections activities
- Maintain accurate documentation client profile, collection efforts, and provide updates on collection activity
- Assist with any other duties as required
- Maintain compliance with required internal controls and departmental procedures
Skills:
To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.
- Understanding the principles of accounting
- Strong interpersonal and customer service skills
- Strong attention to detail and critical thinking
- Excellent time management and organizational skills
- Ability to set and manage priorities to meet deadlines
- Ability to thrive in a fast paced and high volume environment
- Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through
- Ability to analyze complex account issues and present analysis in a concise manner
- Excellent communication skills (verbal and written), particularly about follow-up on unresolved issues
- Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through
- Advanced knowledge of Excel (pivot tables, vlookup, “IF” functions, and other advance functionalities.
