Position Summary:
Our client is seeking a Manager, Accounts Receivable to lead their Order-to-Cash (O2C) operations. Reporting to the Director, Financial Operations, this role is responsible for managing collections, accounts receivable, and billing processes, while driving improvements in workflows, controls, and reporting. The ideal candidate will play a key role in ensuring the accuracy and efficiency of financial operations and will have the opportunity to contribute to the ongoing evolution of best practices within the organization.
Key Responsibilities:
- Oversee the full Order-to-Cash (O2C) process for our client, ensuring timely and accurate execution of collections, AR, and billing functions.
- Manage and support a team of 4 AR professionals, fostering a collaborative, high-performing environment through coaching, mentorship, and career development.
- Develop and maintain strong relationships with clients, merchants, and internal stakeholders to resolve escalations, including billing discrepancies and intercompany transactions.
- Design and execute a collections strategy to meet cash flow targets, while identifying and implementing opportunities for process improvements.
- Leverage ERP systems (NetSuite preferred) to streamline workflows, automate operations, and improve scalability across the team.
- Collaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes such as month-end AR packages and P&L analysis.
- Prepare and manage key reports, including aging reports, DSO metrics, and KPIs, to track and optimize collections performance.
- Ensure compliance and accuracy across functions such as customer master maintenance, credit administration, cash applications, vendor setups, and subscription-based billing.
- Lead complex projects, such as transitioning customers to sub-ledger systems, and support initiatives like e-invoicing and automation.
- Balance a diverse workload that includes collections, merchant issue resolution, month-end close requests, and team leadership, while maintaining a proactive and solutions-focused approach.
Qualifications:
- Strong understanding of the Order-to-Cash process and its role in business and financial operations.
- Proven experience addressing inefficient manual and system-based processes and implementing effective solutions.
- Expertise in managing multi-currency environments.
- 8+ years of experience in an Accounts Receivable Manager or Supervisor role.
- 8+ years of direct team management experience, with a focus on mentorship and team growth.
- 4+ years of demonstrated success in process improvement and operational efficiency.
- Bachelor’s degree in Accounting, Business, or related field, or professional accounting qualifications (CPA, ACCA).
- Previous experience in SaaS or subscription/recurring revenue industries is a strong asset.
- Proficiency in ERP systems (NetSuite preferred) and advanced knowledge of the Microsoft Suite.
