Are you a motivated individual? If so, then bring your expertise to the Ministry of Finance, Tax Compliance and Benefits Division, to conduct debt collection activities in support of business-critical revenue generating operational requirements.
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
In this position, you will:
- Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from client's failure to comply;
- Communicate rights and obligations, negotiate payment arrangements and obtain securities;
- Liaise with sheriffs, banks, lawyers and other parties;
- Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;
- Initiate necessary recovery actions.
- You have excellent oral skills to articulate and effectively communicate with clients and negotiate payment terms.
- You have written skills to prepare, on request, custom correspondence, strategies, fact sheets for senior ministry officials, and client's lawyers, accountants, trustees, receivers, bailiffs, sheriffs, bankers.
- You are able to handle confrontational situations and maintain a positive public perception of fair and consistent treatment, where the issues may be high-profile and politically sensitive; and to deal tactfully and diplomatically with difficult situations and aggressive/emotional clients.
- You have research and analytical skills to gather and analyze data.
- You can work independently and accurately with high volumes of assignments.
- You can manage multiple priorities and work within tight timelines.
- You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions.
- You are familiar with bankruptcy administration and debt security instruments.
- You have ability to interpret/apply legislation for acts impacting debt collection and ability to follow policies and procedures.
- You have knowledge of accounting methods to analyze financial data.
- You have the ability to use database and word processing programs to prepare reports and analyze information.
- You demonstrate experience within an automated collection system.
