Job Description
Summary: Under the direction of the Manager, Revenue Administration, the Collections Specialist will perform all activities related to rent collection by monitoring accounts and coordinating collection efforts with the Operations Team.
What You'll Get To Do
- Identify all tenant past-due accounts by analyzing a weekly review of receivable reports and prioritizing collection activities per the Company's guidelines.
- Contact delinquent past tenants and tenants ‘on notice’ in arrears to encourage timely payments.
- Negotiate payment terms utilizing critical thinking methods with the approval of the Manager, Residential Operations (MRO) or Director, Residential Operations (DRO), based on the established threshold levels.
- Communicate with Accounts Receivable (A/R) team to ensure legal statuses remain up to date
- Responsible for preparing and delivering letters to secure and encourage payment of overdue accounts.
- Proactively monitor and investigate accounts to obtain pertinent information to aid in collection.
- Coordinate wellness checks with MROs for overdue accounts that are 60 days and over
- Escalate problematic accounts to MRO or DRO for payment resolution where special handling may be required.
- Locate prior debtors through various skip-tracing tools and techniques.
- Coordinate the assignment of past tenants’ arrears files to the Collection Agency with A/R while ensuring follow-up with the Agency on the progress of collection.
- Prepare and maintain daily/weekly/monthly collections reports and present reports on collection activities and progress to DRO and Vice President, Finance
- Collate and extract data, producing accurate reports from various sources for submission to clients
- Adhere to all Company policies and procedures regarding rent collection
- Various tasks as required that may be assigned from time to time
Who You Are
- Excellent communication skills, verbal and written
- College Diploma in Business/Office Administration preferred
- 5+ years related experience in a Collections role
- Strong organizational skills and attention to detail
- Experience in dispute/conflict resolution
- Must be computer literate with strong working knowledge of Micro Soft Excel and Word
- Strong working knowledge of Yardi
- Effective time management and customer service skills
- Ability to work in a fast-paced/high-volume environment
- Strong work ethic and self-starter
Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply.
