ABOUT:
As an accounts receivable specialist you will be reporting to the Senior Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on targets and will support business initiatives. Individual should be self motivated and works well in a team environment with a passion for delivering a best-in-class customer experience in the cash collections function. The successful candidate has the drive to learn from others on supporting the Cash Collections strategy and can adapt to an ever-changing growth-oriented environment using leading metrics as an evaluation of performance.
KEY RESPONSIBILITIES:
- Accountable for the timely collection of accounts in your account portfolio; including ensuring
accurate customer information is maintained.
- Responsible for effectively resolving collections disputes and account reconciliation in your portfolio.
- Responsible to keep updated with changes in collection practice and process.
- Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 90
days past due to flag “at risk” accounts to your leader to resolve.
- Partner with your peers to support collections activity in other portfolios as required to ensure cash flow targets are met.
- Assist your leader in other project/initiatives as assigned to deliver on best in class process and practice for the Cash Collections function.
WHAT WE ARE EXPECTING FROM YOU:
EDUCATION:
- Accredited Credit and Collections program or equivalent work experience
SKILLS AND EXPERIENCE:
- Extensive collections experience, preferably global B2B preferred.
- Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers.
- Strong customer service mindset with the ability to solve it right the first time.
- Strong organization and time management skills, with demonstrated success managing multiple priorities.
- Good working knowledge of SAP and of Microsoft Office Excel.
- Self- starter with a continuous improvement mindset to support best in class process automation.
- Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
- Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
- Multiple Language skills an asset.
