Administrative Assistant ReFresh Psychotherapy
We are seeking an outgoing, detail-oriented, efficient person to join our amazing Team in providing front desk support to our Psychotherapy practice. The ideal candidate will is detail oriented, highly organized, will be adept at prioritizing, multi-tasking and have a positive attitude. Experience using Canva is a bonus but not a requirement. This Candidate will also be willing to learn and grow with us!
Pay: $20/hr
Shifts will be Mondays 11am to 4pm, and either Tuesdays and Thursdays 12 to 5pm, or Wednesdays and Thursdays 12 to 5pm. Some flexibility on hours is possible. Role will be primarily in office, but some virtual hours are possible for a best fit candidate.
This role will report to Tracy Wilder, Clinic Founder and Director
About Us
ReFresh Psychotherapy is a dynamic and growing practice located in Forest Hill Toronto, on Eglinton Ave. West. We are dedicated to providing a supportive and collaborative environment for both our clients and our therapists. Our clinic, located in midtown Toronto, offers a beautiful workspace with six private offices and a spacious boardroom designed for group therapy sessions, workshops, and training. Easily accessible by transit with ample parking options nearby, ReFresh Psychotherapy is a convenient and welcoming place for both clients and therapists.
**Our Vision:**
At ReFresh Psychotherapy, our mission is to connect clients with the right therapist and support to better understand their challenges, empowering them to achieve meaningful relief through effective therapy and assessment. We have created a space where clients and therapists feel valued and supported. We strive for a high standard of service to ensure clients are safe, understood and taken care of.
**Our Core Values:**
- **Authenticity:** We value genuine interactions and encourage therapists to bring their true selves to their practice.
- **Hard Work, Play and Balance:** We believe in dedication and commitment to providing the best care for our clients, but also in the need for downtime and self care.
- **Connection:** Building strong, supportive relationships within our team and with our clients is at the heart of what we do.
- **Learning:** We promote continuous professional growth through training and supervision.
- **Team Player:** We seek individuals who enjoy working collaboratively and contributing to a positive team dynamic.
To see where we are located and pictures of the office please Google ReFresh Psychotherapy.
To succeed in this role …..
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk), or some other experience with organizing and completing office oriented tasks.
- Psychology undergraduate students and graduates are welcome!
Responsibilities
- Supporting therapists with client bookings, payments, administrating intake & consent forms, organizing and updating office documents online, organizing research and the Google Drive, etc.
- Client support: opening the office, welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Maintenance of office area, office supplies, and clinical files
- Assisting Clinical Director in other administrative duties and organization
- assistance with marketing and layout of flyers and other promotional materials
Skills & Attributes of our ideal candidate….
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
- Knowledge of Jane App scheduling software is an asset as well as Canva.
Application Process:
- Please submit CV/resume and cover letter to info@refreshpsychotherapy.ca
For more info on our practice, check out our website: www.refreshpsychotherapy.ca
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 12 – 15 per week
Benefits:
- Casual dress
- Flexible schedule
Flexible language requirement:
Education:
- Secondary School (preferred)
Location:
- Toronto, ON M5P 1B1 (preferred)
Work Location: In person
