A workplace powered by you
At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.
We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to
help support you in your application process.
Accounts Payable Service Centre Specialist
Number of positions: 2 Job Location: Edmonds 11
Employment type: Permanent Region: Lower Mainland
Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid
Annual salary: $ 64,100.00 - 69,200.00
What you'll do
- Investigates inquiries and issues related to supplier payments, payment delays and invoicing procedures escalated to the
Accounts Payable Service Centre (APSC).
- Leads internal stakeholder and supplier resolution process to identify and determine root cause of issues. Provides
explanations and guidance to internal stakeholders and suppliers on how to address issues and best approaches to
independently resolve and mitigate issues in the future. Redirects issues as required to appropriate contacts (such as
Procurement, AP team, business, IT) for resolution.
- Responds to invoicing and payment policy and process questions and guides users to appropriate contacts to obtain
further assistance.
- Responds to supplier complaints on behalf of BC Hydro by preparing written responses and/or contacting suppliers to
provide a detailed explanation and steps for resolution. Liaising with the respective BC Hydro contact where appropriate.
- Works with AP teams to review and address various requests such as rush payments, invoice cancellation, procure-to-pay
application enablement and vendor setup to ensure timely resolution.
- Assists APSC management to track and identify APSC themes and issues. Collaborates with stakeholders (such as AP,
IT Sustainment team) to identify, develop and implement solutions to eliminate/minimize issue recurrence and to improve
effectiveness of operational processes and procedures.
- Builds and maintains relationships with internal stakeholders to gain business support and co-operation for timely
resolution of supplier issues related to invoicing and/or payment challenges to enhance our suppliers’ experience.
- Identifies and recommends process changes/training opportunities to address learnings or process gaps. Assists APSC
management with implementing process changes as required.
- Assists with procure-to-pay system training by: working with AP management to design and develop training materials;
conducting training sessions; creating and maintaining user guides; and developing content and creating training videos.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.
What you bring
- Diploma/Certificate in Accounting, Finance or in a relevant field of study such as Business Administration; AND four (4)
years of experience in an Accounts Payable role where experience has been gained in issues resolution, procure-to-pay
processes and/or process improvement initiatives.
OR
- Partial completion of Certificate in Accounting, Finance or in a relevant field of study such as Business Administration or
