Bilingual Accounts Receivable Specialist (English & French)

Big Al's • Full-time • Woodbridge, Ontario, Canada • 3m ago

Job Title: Bilingual (English & French) Accounts Receivable Specialist
Location: Woodbridge, Vaughan, Ontario

Company Overview:
Big Al's is a leading provider in the aquatic and pet products distribution industry, dedicated to delivering top-quality products and services to our valued customers in Canada and USA. We are committed to excellence, innovation, and fostering a positive work environment.

Job Overview:
The Bilingual Accounts Receivable Specialist is responsible for managing the company's accounts receivable processes, including payment processing, invoicing, and customer account maintenance. This role requires fluency in both English and French to effectively communicate with our diverse customer base.

Key Responsibilities:

AR Payment Processing:
Process payments received via cheques, credit cards, or e-transfers.
Reconcile and apply payments to the appropriate customer accounts in a timely and accurate manner.
Address and resolve any discrepancies related to payment processing.
Issuing Freight Invoices:
Generate and issue freight invoices to customers, ensuring accuracy in billing and compliance with company policies.
Follow up with customers regarding freight invoice payments, addressing any inquiries or concerns.
Issuing Credits:
Process credit memos for customers as required, ensuring all necessary documentation is provided.
Ensure credits are accurately applied to customer accounts and communicated effectively.
Customer File Maintenance:
Maintain and update customer files, including contact information, payment terms, and credit limits.
Ensure all customer data is accurate and up-to-date in the company's systems.
Item File Maintenance:
Manage and update item files related to accounts receivable, including product codes, descriptions, and pricing.
Collaborate with relevant departments to ensure item file accuracy and alignment with company records.
Customer Communication:
Serve as the primary point of contact for customer inquiries related to accounts receivable, providing assistance in both English and French (Quebec customers).
Resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
Reporting and Documentation:
Prepare regular reports on accounts receivable status, including outstanding balances and payment trends.
Maintain accurate records of all transactions, communications, and customer interactions.

Qualifications:

Language Skills:
Fluent in both English and French (written and spoken).
Education & Experience:
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
3+ years of experience in accounts receivable or a similar role.
Experience in the pet products or distribution industry is an asset.
Technical Skills:
Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
Experience with ERP systems is preferred.
Key Competencies:
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.

Working Conditions:

This is a full-time position, typically performed in an office environment.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Friendly and dynamic work environment.
Employee discounts on company products.
Paid time off
RRSP match

Equal Opportunity Employer: Big Al’s Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Schedule: