Senior Sales Quality and Risk Analyst
Sales is our business! To support our turbo-charged growth as a premier direct-to-consumer sales channel provider in Canada, we are looking for a detail-oriented and adaptable Senior Sales Quality and Risk Analyst. This role focuses on monitoring sales activities for compliance and potential fraud activity, critically evaluating sales practices, and implementing measures to minimize the risk associated with our sales operations. The ideal candidate shares our passion for sales and our belief in always doing the right thing and the right way. The position is hybrid or fully remote, with a preference for candidates in the Greater Toronto or Greater Vancouver areas where several of our offices are located.
Key Responsibilities:
Transaction Review and Compliance Monitoring:
- Review sales transactions for compliance with company policies and regulations.
- Implement audits and controls to mitigate risks in sales practices and fraud.
Fraud Detection and Prevention:
- Use data analysis to identify suspicious patterns and potential fraudulent activities.
- Implement fraud detection models to prevent fraudulent transactions.
Risk Assessment and Training:
- Conduct risk assessments to identify vulnerabilities in sales processes.
- Train sales staff on fraud awareness, prevention techniques, and compliance requirements.
Secret Shopping and Investigation:
- Perform secret shopping to observe sales practices and detect ethical breaches.
- Investigate suspected fraud cases and collaborate with relevant departments to resolve issues.
Documentation and Reporting:
- Maintain records of fraud incidents, investigations, and corrective actions.
- Prepare detailed reports on audit findings and present insights to senior management.
Internal Controls and Continuous Improvement:
- Establish and maintain internal controls to prevent and detect fraud risks.
- Continuously improve fraud prevention measures based on emerging threats and industry best practices.
Collaboration and Law Enforcement Liaison:
- Work with sales, compliance, and other departments to recommend improvements in sales processes.
- Coordinate with law enforcement and regulatory authorities to report suspected fraud and support investigations.
Requirements:
- Bachelor’s degree in Business Administration, Finance, or a related field. Background in forensic accounting or data science is a plus.
- Experience in a similar role, preferably in a sales and consumer product environment.
- Strong analytical skills and comfortable with use of data analysis tools.
- Exceptional attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Innovative thinking and problem-solving abilities.
