Requisition ID: 211762
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Contributes to the overall success of the Global Payment Operations – Payments Oversight in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role, you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Works in collaboration with other operational team members to ensure Payments Oversight activities aligned to operating procedures are being performed in a timely and accurate manner
Reviews and makes recommendations to improve operating procedures
Supports Manager/Sr. Analyst on escalation of Payments Oversight issues.
Interacts remotely with payments accounting processing team in Global Business Services campus (Bogota, Colombia)
Captures data points that contributes to the reporting of operations SLAs / KPIs / KRIs
Attends / conducts cross-training for Payments Oversight staff
Prepare job aids that proactively help to reduce support volume and resolution times.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
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College Diploma or an equivalent combination of education and work experience.
- University degree in Finance or related studies, a definite asset.
- Excellent knowledge of PeopleSoft AP, SharePoint and MS Office
- Excellent customer service and communication skills
- Ability to work independently and cooperatively as a team
- Ability to listen, understand and handle employee payment inquiries, problems, or escalations in a timely manner
- Excellent organizational and analytical skills
- Good problem-solving and time management skills
- Excellent flexibility and change management skills
- Demonstrates interest to learn
What’s in it for you?
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An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
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We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
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Your career matters! You will have access to career development and progression opportunities.
#scotiafinancejobs
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
