Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.
Role designation: Hybrid (3 days/week in office)
Address: 99 Locke Street, Concord, ON, L4K 0J2
Duration: 12 months contract
Responsibilities
Reconciliation of open work orders on a weekly basis
Reconciliation of monthly work orders by communicating with respective
locations to ensure that preventative maintenance work order life cycle time frame is adhered to.
Liaise with facility managers with regards to work order status change requests
Managing all work orders in client portals
Ensure accuracy in our invoice process, ensuring all relevant data is correct
Upload invoices into customer 3rd party portals.
Customer account maintenance and contact updates, changes to billing, PO's, etc.
Daily and consolidated month end invoicing
Print, sort and mail daily invoice runs as required
Ensure month-end procedures are followed and deadlines met, all invoicing must be completed by the last business day of the month
Create reports in Excel to provide to customers with special requests monthly
Verify accuracy of service work tickets and post in CRM
Process credit cards in CRM as required
Assisting to resolve customer disputes with the accounts receivable team
Requirements
Additional responsibilities as assigned
2+ years of Admin experience in a fast-paced professional environment
Demonstrated proficiency with Microsoft Word, Excel and Power-Point
Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
Able to learn and use multiple computer systems
Knowledge of Vendor Portals is an asset
Excellent proof-reading abilities
Strong analytical skills and attention to detail
Able to multitask in a fast-paced environment
Prioritize work without direct supervision
Strong communication (verbal and written)
Able to exercise tact and diplomacy when dealing with others
Strong work ethic, punctual and maintain a professional demeanor
Education
High School Diploma required
Preferred: College Diploma or University Degree in a business, administrative
and/or accounting field or equivalent experience
Benefits
Why Choose Rentokil-Terminix?
A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
