Our dental clinics are continuing to experience rapid growth, and as a result, we are continuously hiring and seeking new smiles to join our team.
The Nanaimo Smiles and Ladysmith Smiles team is on a mission to provide exceptional, accessible dental care in an environment that is safe, respectful and welcoming for each and every individual who walks through the door—all smiles welcome.
The details:
Job Title: Administrative Assistant/Receptionist- Nanaimo, BC
Company: Nanaimo Smiles (www.nanaimosmiles.com)
Ladysmith Smiles (www.ladysmithsmiles.com)
Location: Nanaimo and Ladysmith, Vancouver Island, British Columbia, Canada
Job Type: Part-time or full-time (three to six days a week) with the opportunity for flexible start/end times. We are specifically looking candidates interested in full time and/or filling our needs for Saturdays. Please include your availability in your cover letter.
As a Front Desk Administrative Assistant, you play a crucial role in creating a safe and comforting patient experience, which is the heart of everything we do at our two locations. You will be the face and voice of a dental practice that is dedicated to being helpful, cheerful and welcoming to ALL smiles.
We are looking for someone who can help cultivate a calm and friendly ambiance in our waiting room, while also efficiently managing patient appointments and supporting other administrative tasks. We look forward to welcoming you to our team as we continue towards our mission of providing exceptional, accessible dental care to the local community in a welcoming, safe atmosphere.
Who we are:
As caring and dedicated dental professionals, we thrive when we are making a difference and look for ways to help our community both in, and out of the clinic. Step into either of our modern practices and you'll likely hear our team laughing, listening to music and catching up with our fellow team members and wonderful patients. We believe oral health can be fun for those in the chair and those behind it and seek opportunities to help others smile daily.
What you’ll get by joining our team:
- Competitive salary based on your awesome experience and qualifications.
- Extended health spending.
- Great co-workers who genuinely love what they do and who they work with—and who enjoy celebrating any occasion possible with a sweet treat. Want to get to know our company culture a little more? Hangout with us over on social: @ladysmithsmiles and @nanaimosmiles
- Opportunity to work in both a well-established practice and a brand new, state-of-the-art facility with room for growth.
- Professional development opportunities to enhance your skills and knowledge. We want to invest in you and incorporate your goals into the future of our practice.
- We are located on Vancouver Island—a hard perk to top. Those of you who already live here and have undoubtedly fallen in love with the island lifestyle, we know you get it. But for those looking for an adventure and to relocate, working with us means exploring the exceptional beauty of Vancouver Island in your downtime. With the new high-speed ferry service to downtown Vancouver, there’s never been more convenient access to working on the island.
Who you are:
As the first and last point of contact for most of our patients, our admin team plays a crucial role in the overall patient experience. You are someone who can multitask and is happy while doing so. Our modern dental practices on Vancouver Island are specifically designed to feel calming and we’re looking for individuals who embody that same feeling. You are eager to continue your professional development and make meaningful connections within your local community.
What you’ll do in this role:
- Be the voice and face of Nanaimo Smiles and Ladysmith Smiles; warmly greet patients as they arrive and offer a friendly and reassuring presence that leads to a long-term patient relationship.
- Effectively manage and optimize scheduling with dental hygienists and dentists, while prioritizing patient needs and preferences.
- Answer patient questions or concerns in a non-judgmental, friendly manner.
- Act as the ensuring effective communication between the patients, dentists, denturists and other team members to maintain smooth operations.
- Act as a liaison helping hand whenever possible with other administrative tasks (managing paperwork, filing and supporting other team members) during quieter times.
- Be reliable and punctual for shifts; arriving on time and ready to make others smile as you contribute to the seamless experience of the dental practice.
- Demonstrate kindness and empathy when dealing with patients, making them feel comfortable and valued throughout their dental visit.
In order to be considered, you have:
- A minimum of two years of dental administrative experience in Canada.
- Successful completion of a vulnerable sector check.
- An innate ability to remain calm, composed and professional while mulittasking in a fast-paced environment—you are the face of our practice!
- A willingness to adapt quickly and effectively to ensure smooth daily operations and patient experience.
- Communication and team work is key; we are looking for individuals who have excellent verbal and written communication skills that exude a friendly, warm tone with both patients and the dental team.
- Multitasking will be part of your daily life here at Nanaimo Smiles; our new admin assistant will need to be capable of handling multiple tasks simultaneously, prioritizing accordingly.
- Being proficient with computers and basic softwares is crucial. Technical proficiency with computers and basic software is crucial (dental practice management softwares, scheduling systems, business phone systems, etc.).
- Basic knowledge of dental anatomy and dental procedures.
- Detail-oriented and able to maintain accurate patient records.
- Experience with accounts receivable. Understanding non-assignment vs. assignment of insurances is an asset.
Employee Highlights:
"I enjoy coming to work so much because of the people we get to work with everyday. I think it’s pretty rare to have such a cohesive group with good vibes." — Justine, Registered Dental Hygienist
“I have been given phenomenal opportunities for growth, and have learned multiple new skills. I feel well appreciated, supported, and valued working with Nadia. She’s empathetic and has a very balanced approach to work-life balance, needing time off, fair wages, and is very open to hearing how she can improve the practice.” —Esme, Office Manager
How you can apply:
Let’s talk logistics. We are so excited to get to know YOU better and are looking for new smiles to join our team as soon as possible. To apply please send us your cover letter and email to hiring (at) vanislesmiles (dot) com with Administrative Assistant in the subject line. Please also include what makes you smile outside work in your cover letter (Hint: we will be looking for those who noticed this Easter egg). You can also apply directly through our careers website: vanislesmiles.com/careers/
Both Nanaimo Smiles and Ladysmith Smiles are people-first focused, and that means we want to get to know the person behind the resume. We are an equal opportunity employer—this isn’t just a formality, but an integral part of our practice’s core values. We celebrate and embrace our differences and our diverse backgrounds. If you require assistance or accommodations during any part of the application or interview process, please contact us at hiring (at) vanislesmiles (dot) com.
Job Types: Full-time, Part-time
Pay: $23.00-$31.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Company events
- Extended health care
- Flexible schedule
- On-site parking
- Relocation assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Have you worked in a dental clinic?
Experience:
- Canadian Dental Administrative: 2 years (required)
Work Location: In person
