Reports To
Credit & Collections Supervisor
Summary
The Junior Credit & Collections Analyst is responsible for monitoring and managing a portfolio of customer accounts to ensure timely collection of outstanding debts. Contact clients via phone, email, or mail to communicate overdue payment reminders, payment arrangements, and resolve any outstanding issues.
The Ideal Fit (Core Competency)
Time Management
Development and Continual Learning
Problem Solving
Accountability and Dependability
Research and Analysis
Decision Making and Judgment
Excellent communication skills
What You’ll Do – The Role (Responsibilities)
Credit applications, performing credit references and evaluations, running credit reports and discussing with Credit & Collection Supervisor any accounts with questionable credit scores.
Set up of customer accounts in the computer system with tax status and credit levels.
Process credit card payments
Receiving payments and posting to customer’s account in accounting software
Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.
Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection.
Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.
Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
Other duties and tasks as assigned.
What You Need (Requirement)
1-2 years in accounts receivable or accounting preferred.
Education: High school diploma required, College/University degree in Accounting/Business Administration preferred.
Technical Skills: Proficiency in Microsoft Office, understanding of computerized accounting systems.
Written and verbal fluency in English
Strong problem-solving skills with good organizational, time management and prioritizing skills.
In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
Ability to attend and conduct presentations.
Working Conditions
Travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.
Lifting or moving up to 10lbs may be required.
