The Medical Office Administrator (MOA) will provide administrative support to the physician at the clinic to ensure the smooth and efficient functioning of clinical care. The MOA provides a full range of clerical and administrative support functions to the clinic.
**Our office is fully electronic and runs on QHR ACCURO EMR. Applicants with Relevant medical office administrative work experience and QHR ACCURO proficiency with practical experience will be considered first.
Role and Responsibilities:
- Greets patients and visitors both at the clinic and/or over the telephone
- Answers inquiries by phone and in person in a professional manner, which is helpful, respectful and efficient
- Handles clinic emails and voice messages
- Ensures and maintains patient confidentiality and professional boundaries with patients
- Coordinates patient care through the clinic – checking in, and preparing exam rooms for the next patient if needed
- Processes external referrals and notifies patients accordingly
- Operates and ensures maintenance of the patient appointment system
- Maintains the Electronic Medical Record, and updates physician schedules
- Files/scans all faxes and paper copies of lab reports and clinical information such as referral letters and other correspondence in the charts
- Performs clerical duties (e.g. photocopies, faxes, messages, emails, picks up/delivers mail)
- Performs general opening and closing procedures of the Clinic
- Ensures exam rooms are stocked appropriately
- Maintains files, petty cash, inventory and ordering of office supplies
- Assists in the care and maintenance of office equipment
- Collects fees for items/uninsured services provided by the clinic to clients as required
- Any other related duties in the interest of efficient operations of the clinic as assigned
Job Requirements:
- Strong preference for applicants with a Diploma/Certificate in Medical Office Administration
- Minimum 2 years Medical Office experience and working knowledge of basic medical terminology
- Must be proficient working with computers and QHR Accuro EMR
- Effective organization, time management and problem solving skills
- Excellent customer service skills, interpersonal, and communication skills.
- Excellent command of the English language, both verbal and written communication
- High degree of accuracy and attention to detail
- Ability to work effectively independently as well within a team setting
Notes:
This position is subject to the successful completion of the following pre-employment conditions for all hires: two Reference Checks and Criminal Background checks.
2. TB and hepatitis B testing within last year. Hepatitis vaccination within last ten years or proof of immunity.
3. Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
**Pay to be determined based on experience and skill level**
Job Types: Full-time, Permanent
Benefits:
Schedule:
Experience:
- Accuro EMR practical: 1 year (required)
Work Location: In person
