What we offer
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.
Make a difference
At Toronto Community Housing we pride ourselves on fostering an environment of collaboration and respect. In the Administrative Assistant role, you will build strong internal and external relationships and play an integral part in transforming Toronto Community Housing for the future!
Position Summary
The Administrative Assistant, Operations, will provide assistance and support to the Regional General Manager. This will require the capability to manage a large volume of highly confidential and sensitive information concerning, but not limited to, employee and labour relations and sensitive political and internal issues in a timely manner. You must be extremely organized, able to deal with competing priorities and have excellent communication and time management skills. You are an enthusiastic self-starter and will be required to work with a high degree of independence, utilizing tact and good judgment.
What you’ll do
- Prepare a variety of correspondences including memos, letters, reports, agendas and statistics and schedules meetings and maintains minutes
- Develop and maintain a comprehensive filing system for the General Manager
- Compile material, analyze data and prepare statistics in connection with the reporting on performance measures of the Operating Units
- Investigate a variety of operational issues as required
- Respond to a variety of verbal and written inquiries from internal and external stakeholders; all levels of staff including labour representatives; politicians; etc. on behalf of the General Manager
- Provide and/or process personnel related issues, purchasing, accounting and other support services related to the business of the General Manager
- Follow up on tenant escalations/inquiries and prepare background information and correspondence for the General Manager and Operations team
- Respond to and prepare documents to respond to escalations from the CEO’s office from residents
- Record escalations and follow up with responses
- Any special assignments assigned by the General Manager
- Other duties as assigned
What you’ll need
- Minimum of 3 years progressive administrative experience or an equivalent combination of related work experience and post secondary education in a related field
- Demonstrated knowledge of office administrative procedures and manual/electronic filing systems
- Ability to work in a fast paced environment
- Superior time management and organizational skills
- Excellent oral and written communication skills
- Excellent customer service skills to respond to enquiries from a variety of internal and external stakeholders and from people of diverse language and cultural backgrounds
- Proficiency with computerized business applications including word processing, spreadsheet, presentation, and information databases to prepare correspondence, legal documents and generate reports
- Ability to work independently with minimal supervision, and also as a member of a team
What’s next
Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.
Assessment Process: Candidates will complete a written test and must score a minimum of 70% to proceed to the next stage of the recruitment process which will be an in-person interview. Candidates must score a minimum of 70% to pass the in person interview. Successful candidates will be considered further based on union seniority.
