In this role you will report to the Accounts Receivable Supervisor. You will assist with billing inquiries/issues, as well as initiate contact with customers in arrears. The role focuses heavily on identifying objections and overcoming them, using internal resources and working with local branches to find answers to problems and secure payment for outstanding receivables.
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Identify accounts in arrears and establish dialogue with customers/clients regarding overdue payments.
- Maintain and update data in AR reports
- Communicate with outside collection agencies
- Handle inbound calls from Monthly Parking customers and stakeholders in regards to billing inquiries/issues
- Apply the AR policy and procedure to accounts to ensure appropriate collection steps taken at various stages of aging
- Communicate with and obtain information from branch operations staff regarding customers who are in arrears
- Assist customers/clients & coworkers with understanding various accounts
- Proactively monitor for issues as they develop
- Prioritize work to achieve best results on reducing AR to accepted levels
- Take ownership of outstanding issues, ensuring all parties provide their piece of the problem until full resolution is achieved
- Process email correspondence as required
Proficient in Microsoft Office Suite (Word, Excel, Outlook)- Excellent written and oral communication skills
- 1+ years’ experience handling inbound & outbound customer service calls, experience resolving customer service issues using email, and phone.
- Highly motivated individual that works well in a team environment.
- An ability to work independently.
- A keen eye for detail
- An ability to prioritize and manage expectations
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
