Application Deadline: 25 October 2024
Department: Operations - Enforcement(OPS003)
Location: I80-D92_CA-SS-MONTHLY PARKING SS
Compensation: $17.40 / hour
Description
In this role you will report to the Accounts Receivable Supervisor. You will assist with billing inquiries/issues, as well as initiate contact with customers in arrears. The role focuses heavily on identifying objections and overcoming them, using internal resources and working with local branches to find answers to problems and secure payment for outstanding receivables.
Key Responsibilities
- Identify accounts in arrears and establish dialogue with customers/clients regarding overdue payments.
- Maintain and update data in AR reports
- Communicate with outside collection agencies
- Handle inbound calls from Monthly Parking customers and stakeholders in regards to billing inquiries/issues
- Apply the AR policy and procedure to accounts to ensure appropriate collection steps taken at various stages of aging
- Communicate with and obtain information from branch operations staff regarding customers who are in arrears
- Assist customers/clients & coworkers with understanding various accounts
- Proactively monitor for issues as they develop
- Prioritize work to achieve best results on reducing AR to accepted levels
- Take ownership of outstanding issues, ensuring all parties provide their piece of the problem until full resolution is achieved
- Process email correspondence as required
Skills, Knowledge and Expertise
· Proficient in Microsoft Office Suite (Word, Excel, Outlook)
· Excellent written and oral communication skills
· 1+ years' experience handling inbound & outbound customer service calls, experience resolving customer service issues using email, and phone.
· Highly motivated individual that works well in a team environment.
· An ability to work independently.
· A keen eye for detail
· An ability to prioritize and manage expectations
Benefits
(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
LTD -
offered based on employee group
RRSP -
offered based on employee group
EAP -
offered based on employee group
Vacation
United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.
