Application Deadline: 7 October 2024

Department: Operations - Enforcement(OPS003)

Location: I80-D92_CA-SS-MONTHLY PARKING SS

Compensation: $17.40 / hour

Description

In this role you will report to the Accounts Receivable Supervisor. You will assist with billing inquiries/issues, as well as initiate contact with customers in arrears. The role focuses heavily on identifying objections and overcoming them, using internal resources and working with local branches to find answers to problems and secure payment for outstanding receivables.

Key Responsibilities

Identify accounts in arrears and establish dialogue with customers/clients regarding overdue payments.
Maintain and update data in AR reports
Communicate with outside collection agencies
Handle inbound calls from Monthly Parking customers and stakeholders in regards to billing inquiries/issues
Apply the AR policy and procedure to accounts to ensure appropriate collection steps taken at various stages of aging
Communicate with and obtain information from branch operations staff regarding customers who are in arrears
Assist customers/clients & coworkers with understanding various accounts
Proactively monitor for issues as they develop
Prioritize work to achieve best results on reducing AR to accepted levels
Take ownership of outstanding issues, ensuring all parties provide their piece of the problem until full resolution is achieved
Process email correspondence as required

Skills, Knowledge And Expertise

Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Excellent written and oral communication skills
1+ years' experience handling inbound & outbound customer service calls, experience resolving customer service issues using email, and phone.
Highly motivated individual that works well in a team environment.
An ability to work independently.
A keen eye for detail
An ability to prioritize and manage expectations

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Accounts Receivable Representative