Requisition ID: 209261
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Accounting Officer (AO) for Reconciliation is a subject matter expert who supports the Branch and units within the Global Operations group. This role involves close collaboration with Domestic Branches, internal partners, and various external vendors to provide specialized reconciliation services in a customer-focused, centralized environment. The AO ensures these tasks are completed promptly and in compliance with governing regulations and internal Bank policies and procedures, all while embracing a performance-oriented culture and delivering an excellent customer experience.
Is this role right for you? In this role you will:
- Champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
- Provide best in-class-customer service by maintaining expertise and delivering exceptional service by staying updated, overcoming obstacles, and prioritizing escalations to enhance customer focus.
- Foster an environment that promotes quick, flexible and timely support, while mitigating risk by:
- Efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal fulfillment of branch support needs is being provided;
- Recognizing, and escalating to management, trends, problems and opportunities;
- Assisting with reallocation of resources in areas requiring additional support due to unplanned activities;
- Seeking information to resolve real, underlying needs of our customers/partners and correcting problems to avoid future recurrences;
- Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved;
- Prioritizing/monitoring one’s work and recommending changes to maximize the effectiveness of such;
- Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, Global Sales Principles, Privacy and Scotiabank’s Values
- Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
- Understanding the Business Continuity Plan and contributing to its effective execution.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Effectively support and champions an environment of high performance by:
- Ensuring department and position accountabilities, objectives, and goals are understood;
- Participating in ongoing coaching and continuously looking for development opportunities;
- Maintaining open lines of communication with management and team;
- Contributing to an inclusive and safe work environment;
- Being accountable and striving to achieve goals and objectives that align to Scotiabank’s vision/values/business strategy.
- Maintain relationships with business line partners by participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Skills
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Thorough listening, oral and written communication skills.
- Expert organizational and time management skills.
- Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS. Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting. Expert in MS Excel.
- Ability to work under pressure with constant interruptions.
- Flexibility in a changing environment.
- (Post) Secondary education and/or a minimum of 1-year relevant work experience.
Some More Information You Might Want To Know
- There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered. Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements. Non-standard working hours may be a requirement, as hours range from Monday to Friday 8:00 a.m. – 8:00 p.m. Typical working hours for this role are Monday to Friday 8:00a.m. – 4:00p.m.
What’s in it for you?
- An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
- Your career matters! You will have access to career development and progression opportunities.
Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
