Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Revenue Management Analyst.
What Is In It For You
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
Job Description
Reporting to the Director of Revenue Management, the RM Analyst is responsible to support the hotel Commercial Strategy team with reporting and data analysis. The role supports the DRM in their efforts to improve and maintain data quality efforts in all areas of revenue reporting. The role also facilitates system maintenance tasks including but not limited to rate loading and inventory management, maintenance of rate parity across all selling channels and content management. They manage special projects related to Revenue Management and complete a training curriculum aimed at developing into a future Revenue Management leader within Accor.
Responsibilities
- Maintains accuracy of information and data and creates/enhances automation efforts in reporting tools.
- Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
- Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
- Assists in the monthly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
- Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
- Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow up processes for repeat offenders.
- Assists with system maintenance including but not limited to, rate loading, restrictions management, monitoring forecasted demand, and running daily system checks. System expert within distribution, RM and reporting platforms.
- Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
- Maintains close relationships with GRC to ensure the call center is up to date on the hotel’s information at all times.
- Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
- Supports special projects within RM and Distribution, focused on uncovering new revenue opportunities.
- Performs ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Strong communication skills, both verbal and written
- Dynamic can-do attitude
- Strong analytical skills and attention to details
- Presents a professional and polished appearance
- Effectively deal with guests and other team members
- Previous reservation experience highly preferred
- Experience with Ideas RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred
- Possessing the trait of being organized and multi-tasking
- Ability to complete work within given deadlines
- Maintain confidentiality of proprietary information and protect company assets
Additional Information
Physical Aspects of Position (included but not limited to):
- This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.
- Perform other reasonable job duties as requested.
Required Education And Experience
- Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
- Hospitality industry experience preferred
Visa Requirements: Must provide proof of eligibility to work in Canada.
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
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