Desjardins Psychotherapy Clinic

We are seeking an outgoing, detail-oriented, efficient person to join our amazing team in providing front desk support, administrative assistant to the CEO and bookkeeping for our psychotherapy private practice. The ideal candidate will be adept at prioritizing and multi-tasking, have a positive attitude, and be bilingual in French and English. This Candidate will also be willing to learn and grow with us!

Pay: $23 per hour

Shifts: Some daytime and evening hours - part-time up to 20 hours per week

Start date: mid-October 2024

This role will report to the CEO and clinical director, Julie Desjardins.

About Us

At Desjardins Psychotherapy Clinic, we have a team of highly trained mental health clinicians dedicated to providing individual, couples, and family therapy to clients ages 10+ years old. Our professionals are committed to helping clients achieve emotional and psychological well-being. We have offered mental health services in both official languages - French and English - to our community since 2017. We utilize a new third-wave approach and evidenced-based therapeutic models to provide a safe environment supporting clients through life’s challenges.

We are currently moving to a larger space by mid-October 2024 to accommodate our growing clinic.

For more information about our practice, check out our website: https://www.desjardinspsychotherapy.com/

Our Vision

We help thousands of people learn to live a life with ease

Our Core Values

Authenticity

Be a Team Player

Work Hard, Play Hard

To succeed in this role …..

You will be great for this role if you possess excellent communication skills and the ability to lead and promote the clinic's vision. You must be able to stay organized, think 10 steps ahead, and have the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Language requirements

Be fluent in French and English, a third language is welcome but not mandatory

Qualifications

2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
2-3 years of experience in bookkeeping and medical record-keeping skills
Psychology undergraduate and graduate students are welcome but not mandatory

Responsibilities

Support our psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
Support our clients by welcoming them to the office, answering calls and emails, processing payments at the end of sessions, etc.
Maintaining Quality Assurance by following up on payments, securing payment information, uploading secure documents, and managing the booking software including schedules and treatments offered
Tracking sales and financial records and ROAS for the clinic
Processing the clinic's financial expenses and staff payroll
Maintenance of office area, office supplies, clinical files, etc.

Skills & Attributes of our ideal candidate….

Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure
Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
Confidence to share ideas and constructive criticism to help us grow
Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure and can meet deadlines
Tech savvy (we are mostly paper-less and everything is online)
An appetite for innovation and simplicity who is highly process-oriented
Working autonomously comes easy to you but you also love collaborating with a talented team
Considerable experience using the Google Drive Suite, Gmail, and Quickbooks Online in a work environment
Knowledge of Jane's electronic management scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter:

Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.

We thank all applicants for their interests: Only those under consideration will be contacted.

Job Type: Part-time

Pay: $23.00 per hour

Expected hours: No more than 20 per week

Benefits:

Flexible schedule
On-site parking

Schedule:

Day shift
Evening shift
Monday to Friday
No weekends

Ability to commute/relocate:

Ottawa, ON K1J 1A3: reliably commute or plan to relocate before starting work (required)

Education:

DCS / DEC (required)

Experience:

Administrative: 3 years (preferred)
Front desk: 2 years (required)
Bookkeeping: 2 years (required)

Language:

French (required)

Licence/Certification:

Certified Bookkeeper (required)

Location:

Ottawa, ON K1J 1A3 (preferred)

Work Location: In person

Application deadline: 2024-10-04
Expected start date: 2024-09-30

Desjardins Psychotherapy Clinic

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