Position Summary
Working very closely with Customer Service, this position will be responsible for all aspects of accounts receivable and fully understand all aspects of the customer service role in order to provide assistance and backup as required.
Cultural Fit
Snowcrest Foods is a fast paced, high quality frozen food packer and distributor with global scope. Snowcrest Foods is a family-owned and operated business experiencing strong sales growth. The ideal candidate thrives on challenge, is a strong communicator, works with a high degree of accuracy & organization, and is capable of maintaining strict confidentiality.
This individual will work closely with the customer service specialist and other members of the sales & accounting teams.
Snowcrest Foods proudly offers benefits to its full-time permanent staff.
Day-to-Day Responsibilities
Fully responsible to:
- Collect and post customer payments, make bank deposits, post A/R adjustments and credit notes, and manage Accounts Receivable, including pursuing collection of overdue amounts
- Use several customer web portals to obtain copies of deduction invoices and to submit claims requesting repayment of ineligible deductions
- Investigate customer deductions, providing valid supporting documents to facilitate repayment if required
- Track program allowances earned and taken by customers. Communicate with sales team to get approval
- Issue claims to carriers for damaged/lost product and for charges from customers that are carrier’s responsibility
- Other tasks as required
Fully versed on these tasks in order to provide backup & assistance as needed:
- Enter sales orders into system from a variety of sources; ensure compliance with price lists, order minimums, proper TIHI's; work with buyers when order revisions are needed, and report pricing discrepancies to all parties concerned
- Use specialized software and websites, including Edisoft Merchant, Edisoft QuikPak, Itrade, & Retail Link to process EDI orders and invoices
- Complete all documents and labels required to process and ship orders; notify all parties as needed, and follow orders through to shipment and invoicing; co-ordinate ship days & consolidate loads based on carrier capacity/inventory levels
- Work with production to co-ordinate transfer loads to ensure stock is transferred/metal detected/relabelled for special customers in advance of their required shipping date
- Liaison between customers and freight carriers as required (PO extensions/revisions/delays)
- Make arrangements with carriers for return of over-shipped/mis-shipped product to warehouses, and post credit notes if required
- Arrange transport for and post transfers for all saleable product moved between warehouses
- Advise customers of shortages and out of stock situations
- Advise management of existing and potential out of stock situations
- Respond to all other customer inquiries as needed
Key Responsibilities
- Accurately record all accounts receivable transactions in a timely manner
- Provide reliable support for all customer service tasks
Essential Qualifications
· High School Graduation
· 2+ years of customer service with an interest in accounting
· Strong MS Office skills
· Adept at learning new systems and programs
· Strong and effective verbal and oral skills
· High degree of accuracy and strong attention to detail
· Strong organizational skills and curiosity
· Independent Problem Solving
· Positive attitude and team player
Preferred Qualifications
· Some post-secondary education
· Previous experience providing customer service in a company with North American distribution
· Sage or SAP Business One
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Accounts receivable: 1 year (preferred)
Work Location: In person