Job Description
The Accounts Receivable Supervisor is responsible for overseeing the credit and collection process, assessment of creditworthiness of potential customers, credit reviews of existing customers, management of billing and collections team.
This position directly reports to the Controller.
This position needs a self-motivated business professional who is ready to take ownership of our AR, Billing, and Credit and Collections, and oversee the department performance.
Public transportation is not available in this location, so a personal vehicle is a must.
Responsibilities
- Control and validate information received, and ensure compliance with company billing and credit policies
- Oversee daily operations of the following functional areas:
- Order Entry: gather information from multiple and unstructured sources: e-mails, web portals, phone calls; and enter it into TruckMate to dispatch service and bill customers
- Warehouse Admin: ensure that the following tasks are done on a regular basis:
Completion of accurate inbound and outbound receipts
Respond to customer inquiries
Onboard new customers
- Accurate billing of daily transactions and monthly storage
- Billing: verify and validate all sources of information to ensure that customers for all four streams of business: brokerage, trucking, warehouse, and yard rent are billed accurately and on time
- Rate Sheet set up and changes: participate in the process of setting up rate sheets for new customers, and making changes to existing customers. This process is the foundation for accurate and timely billing and collections.
- Review credit applications, perform credit references and evaluations, and discuss with Controller and Sales Manager accounts with questionable credit history
- Monitor all customer accounts, credit limits and aging of receivables, and communicate to the Sales team when an account is over its limit
- Proactively identify delinquent and at-risk accounts, and develop collections strategies and escalation plans to collect all outstanding amounts
- Reach out to customers to retrieve outstanding payments, and manage difficult personalities as part of the collection process
- Identify and facilitate the resolution of all customer disputes on a timely basis
- Understand customer payment patterns to estimate collections and develop strategies to improve cash flow
- Hire, train, lead and monitor performance of AR team members
- Analyze customer revenue seasonal trends, volume and rate changes
- Perform other tasks and responsibilities assigned based on business requirements
Skills and Qualifications
- 5 – 7 years of progressive work experience in AR, Billing, Credit and Collections experience
- 3 years of supervisory experience
- Bachelor degree in Business Administration, Accounting or Finance
- Certified Credit Professional (CCP) designation or equivalent experience
- Excellent knowledge of Microsoft Office and proficiency with computerized accounting systems
- Strong working knowledge of credit principles and best practice
- Strong problem-solving skills with good organizational, time management and prioritizing skills
- Presentation skills and ability to conduct meetings
- Understanding of trucking industry and warehouse operations
Company Overview:
Pacific Coast Distribution Ltd. is a local family-owned company. The Company provides a full-service logistics for asset-based freight transportation, long and short-term storage and warehousing distribution services in BC and the Pacific Northwest.
Job Type Full-Time permanent
Start Date January 23rd, 2023
Closing Date Open until position is filled
Work Hours 08:00 – 16:00 (Mon – Fri)
Industry Logistics: Trucking and Warehousing
Location Pacific Coast Distribution
27433 52nd Ave.
Langley, BC
Job Types: Full-time, Permanent
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Accounts receivable: 3 years (preferred)
Work Location: In person