Job Title: Collection Manager
Location: Kingston, Ontario
Company: SkyCap Financial
Job Overview:
SkyCap Financial is seeking an experienced Collection Manager to oversee and drive results for our collections department. The successful candidate will be responsible for managing a team dedicated to recovering past-due balances, managing delinquent accounts, and ensuring that arrears processes are handled effectively. This role requires a strong collections background, excellent leadership skills, and the ability to analyze and report data using advanced Excel functionalities.
Key Responsibilities:
- Team Leadership: Manage, mentor, and guide a team of collections agents, ensuring they meet performance targets and adhere to company policies.
- Delinquency Management: Oversee the collections process for delinquent accounts, implementing strategies to improve collection rates and reduce overall delinquencies.
- Recovery Strategies: Develop and execute recovery strategies for past-due balances, ensuring compliance with regulatory requirements and internal guidelines.
- Performance Monitoring: Analyze and track key performance indicators (KPIs) related to collection efforts, arrears management, and recovery rates.
- Reporting and Analysis: Utilize advanced Excel skills to create reports, dashboards, and conduct data analysis that provides insights into team performance and overall collection trends.
- Process Optimization: Continuously review and improve collection processes to increase efficiency and success rates.
- Compliance and Risk Management: Ensure all collections activities comply with relevant laws and regulations, while also identifying and mitigating risks related to recovery operations.
- Stakeholder Communication: Work closely with other departments, including originations, administration, risk management, and finance, to ensure alignment on recovery processes and account status updates.
Qualifications:
- Education: Bachelor’s degree in Finance, Business Administration, or a related field (preferred).
- Experience:
- Minimum of 5 years in a collections or recovery role.
- At least 2 years of experience in managing a team within a collections or financial services environment.
- Technical Skills:
- Strong proficiency in Microsoft Excel for data analysis, reporting, and process tracking (pivot tables, VLOOKUP, macros).
- Familiarity with collections software and CRM systems is an asset.
- Soft Skills:
- Strong leadership and people management skills.
- Excellent communication and negotiation abilities.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Why SkyCap Financial?
SkyCap Financial is a leading alternative lender in Canada, dedicated to providing personal loans and mortgages to individuals who need fast, reliable financial solutions. We pride ourselves on our commitment to helping our clients achieve their financial goals with transparency and integrity.
We provide:
- Opportunity to make a significant impact in a growing company.
- Collaborative and supportive work environment.
- Competitive salary and benefits package.
If you are a results-driven collection professional with a passion for leadership and data-driven decision-making, we encourage you to apply. Join SkyCap Financial and help us build a better financial future for our clients!
Job Types: Full-time, Permanent
Pay: $50,000.00-$70,000.00 per year
Additional pay:
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
Flexible language requirement:
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Kingston, ON K7P 2S2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Collection: 5 years (required)
Work Location: In person
