Job Description:
Utility Receivables Coordinator
Public Works – Operations Support
1 Long Term Contract Full-Time Position, Duration: 13 months
Salary Range: $67,772 - $84,714 per annum plus comprehensive benefits
Work Mode: Hybrid *see below for more details about this work mode
Location: 2 Copper Road, Brampton, ON
Hours of work: 35 hours per week Monday to Friday
Reporting to the Supervisor, Utility Receivables, the Utility Receivables Coordinator is responsible for managing collections issues and preventing arrears for commercial, industrial, multi-unit and other complex water and wastewater customer accounts. Additionally, the incumbent will lead and co-ordinate the transfer to tax roll process for unresolved debt.
What you will do in this role:
- Initiate regular communication with relevant account stakeholders regarding past due and outstanding balances through various channels such as phone calls, emails, etc.
- Analyze, review, and consolidate arrears reports to expedite the collections of outstanding receivables from account stakeholders.
- Collaborate with internal and external account stakeholders to implement payment solutions.
- Adhere to established corporate policies, procedures, practices, and by-laws to transfer accounts with unresolved delinquent debt to the appropriate local Municipality for attachment to the property tax roll.
- Liaise with the local Municipality as required to resolve account issues.
- Handle the receipt and processing of payments from the local Municipality, ensuring accurate accounting entries and adjustments in the billing system and the financial system.
- Identify and resolve accounts with duplicate payments and excess credits resulting from the transfer to the property tax roll process through appropriate accounting adjustments and entries, including refunds and credits.
- Prepare and maintain KPI and other performance reports on the status of overdue accounts and unresolved delinquent accounts transferred to the local Municipality.
- Prepare monthly General Ledger account reconciliations.
- Update and maintain the billing system with current and accurate account information.
- Develop and maintain Standard Operating Procedures.
- Perform other duties as assigned.
What the role requires:
- University degree or College diploma in business administration, commerce, or accounting complemented with 2-3 years of relevant work experience.
- Solid knowledge and experience of accounting and accounting principles.
- Proficiency in computer applications such as Microsoft Office, including Excel, Word, Outlook
- Exceptional customer service skills, with a strong focus on providing an excellent customer experience and customer service.
- Demonstrated ability to handle complex customer situations in a professional manner.
- Excellent verbal and written communication skills.
- Strong analytical skills and data management skills.
- Strong ability to build and maintain collaborative working relationships with internal and external stakeholders.
- Knowledgeable in regional policies, by-laws, including familiarity with the Municipal Act
- Experience with Customer Care and Billing (CCBCS) would be considered an asset.
Nice to have:
- Advanced Excel proficiency experience would be considered an asset
- Experience in managing large volumes of data and expertise in data analysis would be considered an asset
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan
- Automatic enrolment into OMERS pension plan.
- Accrue Vacation on a monthly basis up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Supportive leadership and a culture of respect and inclusion
Work Mode & Job Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 2 Copper Road, Bramptonworksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.
Interview: Our recruitment process may be completed with video conference technology.
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
At Peel Region, we value being open and transparent with our community. Peel Region will not be dissolved. The Ontario government has updated legislation to recalibrate the scope of the Transition Board to seek recommendations on land use planning, water & wastewater, regional roads, and waste management. Peel remains committed to providing uninterrupted services to our residents and businesses through the review. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.
As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.
About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information:
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.
