Requisition ID: 203562
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Contributes to the overall success of the Global Payment Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.
Is this role right for you? In this role, you will:
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Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Receive support inquiries from Scotiabank employees in English and French related to Payments via e-mail or MS Teams to create support tickets with sufficient details.
- Conduct triage on support inquiries to apply the appropriate support level and assign to the group responsible for the resolution based on the severity, complexity, and nature of the issue. • Respond to level 1 support tickets by maintaining familiarity with policies, procedures, and systems of the department.
- Collaborate with members of the team and act as a liaison between business partners and payment departments/partners.
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Monitor, process, and re-distribute operational reports to payment teams
- Collaborate with team members on continuous improvement projects as required.
- Review and update operating procedures for Ask GPO activities.
- Prepare Ask GPO operational KPIs and Insight reports that categorize the support inquiries being raised.
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Prepare job aids that proactively help to reduce support volume and resolution times.
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Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
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College Diploma or an equivalent combination of education and work experience
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University degree in Finance or related studies, a definite asset.
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Excellent knowledge of MS Office.
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Excellent customer service and communication skills in English; French is an asset.
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Ability to work independently and cooperatively as a team.
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Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
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Excellent organizational and analytical skills.
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Good problem-solving and time management skills.
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Excellent flexibility and change management skills.
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Demonstrates interest to learn.
What’s in it for you?
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An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
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We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
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Your career matters! You will have access to career development and progression opportunities.
#scotiafinancejobs
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
