Job ID: 50923
Job Category: Administrative
Division & Section: Corporate Real Estate Management
Work Location: Metro Hall, 55 John St
Job Type & Duration: Full-time, Temporary (12-month) Vacancy
Salary: $72,588.00 - $92,853.00, Wage Grade 5.0
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 07-Nov-2024 to 22-Nov-2024
The Corporate Real Estate Management (CREM) division is responsible for the operational day-to-day stewardship and planning of the City’s real estate assets. The division’s mandate is to provide efficient real estate service delivery city-wide, manage City assets through their lifecycles and implement strategies to use City real estate effectively to deliver on City of Toronto objectives. Comprised of a team of diverse and dynamic facilities and real estate professionals, the City of Toronto’s Corporate Real Estate Management Division is transforming and modernizing the City’s real estate service delivery. In alignment with the City-Wide Real Estate Transformation, CREM is undertaking a range of initiatives aimed at ensuring customer service excellence, a strategic approach to asset management and an approach to service delivery that aligns with industry best practices.
Major Responsibilities:
- Provides senior level administrative support to multiple Directors as well as advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, phone calls, and initiates responses; manage the Directors schedule with respect to client events and business-related activities including Email Management - with minimal input and direction.
- Tactically and effectively prioritize issues/workload for action and decision making by the Directors. Manage and schedule daily appointments and activities; arrange meetings and business travel. Organize the daily schedule around urgent requests from the Mayor’s office, City Councillors, and senior staff.
- Represent the Directors in a professional and confident manner - in both written and verbal communications - both internally and externally.
- Coordinates daily administrative operation and provides effective work direction, training and guidance and acts as a resource to support staff. Co-ordinates the development and implementation of secretarial and administrative standards for operational units. May direct and train, on a daily basis, clerical support services on divisional processes and procedures.
- Receives and provides initial response including initial data collection related to telephone calls and correspondence from clients and staff and refers for appropriate action.
- Responds and helps resolve issues of upset and concerned clients seeking redress.
- Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations. May attend and take minutes at grievance hearings.
- Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies and procedures. Applies and checks layout and formatting guidelines. Proof-reads own and other’s material.
- Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact on operations. Identifies issues and initiates responses.
- Organizes and maintains up-to-date manuals such as Council and corporate administrative policies and guidelines.
- Participates in the development of communication strategies and prepares and co-ordinates communications material within the department/division including newsletters, bulletins and flyers.
- Coordinates labour disruption plans.
- Handles, prioritizes and/or redirects inquiries and/or provides information and guidance to staff, Mayor’s office and Councillors, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols.
- Performs highly independent, specialized administrative tasks, including, preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
- Administers, prepares, processes and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
- Operates computers utilizing and manipulating a variety of desktop applications and corporate systems. Prepares presentation materials.
- Represents the Division and/or the Directors at various meetings and events as appropriate.
- May review applications from the public and handle special projects.
- Coordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, food services, printing of conference materials, registration. Takes/transcribes minutes and follows-up taking action when necessary.
- Maintains petty cash.
- Monitors tracks and reports attendance management.
- Maintains a continuous awareness of corporate and departmental administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance.
Key Qualifications:
- Extensive experience in providing administrative assistance to a Senior Executive, some of which must relate specifically to the actual duties and responsibilities as mentioned above.
- Extensive experience communicating and problem solving both orally and in writing, with senior government officials, media, and all levels of staff, including Councillors.
- Considerable experience using Microsoft Office Suite (e.g. Microsoft Word, Excel, PowerPoint, Outlook, SharePoint) and the ability to utilize other software packages relevant to supporting the division’s core requirements.
- Considerable knowledge of municipal operations that may include but is not limited to Council proceedings, corporate protocols and established Committee functions.
- Considerable experience conducting research, gathering information, drafting, proofreading, editing and the formatting of complex reports, correspondence, charts, tables and statements for senior management, Council and Committees.
- Experience understanding and analysing financial reports.
- The ability to understand and act on issues related to Real Estate agreements including, but not limited to, processes related to due diligence, liability, environmental and legal matters.
- Ability to deliver excellent customer service at all levels and with external partners; a flexible and willing 'can do' attitude.
- Excellent organizational and time management skills, including attention to details, ability to set priorities, meet deadlines and deal with conflicting priorities & work demands.
- Familiarity with the use of social media including Twitter and Facebook.
- Understanding of municipal operations that may include but is not limited to council proceedings, corporate protocols and established Committee functions.
- A strong command of grammar and writing skills for the purpose of proof reading and editing.
- Strong ability to handle confidential information appropriately, with discretion and diplomacy.
- Ability to use initiative and exercise judgement in identifying issues needing immediate attention and in identifying additional information needed to facilitate decision making.
- Ability to prioritize multiple tasks and manage interruptions, to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
