Loopstra Nixon LLP is a dynamic team of client-focused lawyers who play a pivotal role in shaping the landscape of business and public law in Canada. With a commitment to delivering exceptional service through tailored client solutions, our top-tier team of legal talent possesses unique and diverse skillsets, ensuring that clients can rely on us for any and every issue at hand. Adapting swiftly and always on call, Loopstra Nixon has evolved since its humble beginnings in a storefront office in Toronto, reaching its 50th year in 2023. Founded by Charles Loopstra and Sandy Nixon, the firm's growth has been fueled by ambition, hard work, and an entrepreneurial spirit.
We are currently seeking a Collections Clerk to join our Head Office. The ideal candidate will possess a minimum of two years of experience in a similar role, demonstrating proficiency in maintaining positive client relationships while ensuring timely account settlements.
What you will be doing:
- Assist the CFO by managing and improving our collection systems within our billing software.
- Utilize your knowledge of Accounts Receivable Collections Systems (ARCs) or similar collection software to streamline processes.
- Conduct thorough reviews of assigned accounts to identify and resolve outstanding debts, delayed payments, and other inconsistencies.
- Design and implement effective repayment plans.
- Handle outbound collections calls professionally, maintaining and enhancing client relationships.
- Reconcile accounts, ensuring accuracy and completeness.
- Provide regular updates to the CFO regarding overdue accounts.
- Manage all administrative tasks necessary for optimal office operation.
- Engagement with clients via mail or email to encourage settlement of overdue accounts.
- Address client account queries promptly and professionally.
- Advise on the transition of accounts to collection agencies or their classification as bad debt.
- Employ tracing techniques to locate clients and resolve payment discrepancies.
- Investigate charge backs and returned cheques.
- Maintain proper file closure processes.
- Ensure efficient handling of internal for closed files.
- Additional duties as assigned.
Qualifications
- Post-secondary degree or diploma in Finance or a related field.
- At least two years of collections experience, preferably in a law firm or corporate setting with a large client base.
- Strong analytical, problem-solving, and multitasking skills.
- Ability to thrive in a fast-paced environment and manage a high workload.
- Experience with a Document Management System (DMS) and proficiency in Microsoft Office.
- Proficient in Microsoft Office
- Detail oriented, self-disciplined, and able to work with urgency.
- Capable of working both independently and as part of a team.
Loopstra Nixon is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, we are dedicated to providing accommodations throughout the recruitment process. If you require any accommodations, please notify us, and we will work with you to meet your needs.
