Recruitment Details
Clerk A – Billing Clerk
Department: Water and Waste
Division: Finance and Administration
Designated Work Location: 185 King Street, Hybrid
Position Type: Permanent on a Temporary Basis (up to 2 positions)
Salary: $1,249.30 - $1,770.23 bi-weekly as per the Clerk A classification within the C.U.P.E Collective Agreement
Posting No: 125408
Closing Date: January 13, 2025
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available ; subject to review and approval . Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
Job Profile
Under the direct supervision of the Senior Clerk - Billing, the Clerk A – Billing Clerk is responsible for updating customer accounts; sending and processing new service applications; responding to lawyer inquiries for final water account balances; preparing daily batch production; setting up special accounts and performing other duties consistent with the classification.
As The Clerk A – Billing Clerkyou Will - Update customer’s account in the Department’s billing system. Duties include, but may not be limited to:
- Entering remarks on customer accounts.
- Entering customer information into the billing system.
- Billing accounts up to date using actual meter readings.
- Uploading electronic files to the billing system from various sources.
- Send written requests to the service address for occupants to apply for water service or to provide additional information to complete the customer’s application for water service.
- Process completed application letters.
- Obtain meter readings to initiate new accounts: to finalize accounts and for quarterly billing.
- Prepare daily billing production output (bills, notices and meter reading request cards) for mailing.
- Update accounts to reflect Manitoba Family Services is paying the water bill on behalf of the customer.
- Process returned mail.
- Provide internal courier services to branch offices.
- Provide coverage to other clerical staff within the branch, as required.
- Perform other related duties consistent with the classification, as assigned.
Your Education And Qualifications Include
- High School diploma or G.E.D. supplemented by formal training in business and office procedures or equivalent combination of training and experience.
- Prior experience working in an office environment.
- Demonstrated ability to operate a personal computer working in a Windows environment. Experience working with various software packages including Outlook, Word, Excel and Synergen at a basic level.
- Demonstrated ability to work in an organized manner and to prioritize work to meet deadlines and established performance standards of productivity and quality.
- Demonstrated ability to compute accurate mathematical calculations.
- Demonstrated ability to maintain accurate records and an efficient filing system.
- Demonstrated ability to effectively communicate both verbally and in writing, ideas and information to customers and internal staff.
- Demonstrated ability to follow written and verbal instruction, exercising sound judgment with minimal supervision.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
- General knowledge and understanding of safe work practices.
- Ability to maintain confidentiality with respect to dealing with sensitive documents.
Conditions Of Employment
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
How To Apply
APPLY ONLINE, including all documentation listed below:
- Current resume (Required).
- Cover Letter.
- Applications submitted without REQUIRED documentation will not be considered.
- Your application documents must clearly indicate how you meet the qualifications of the position.*
Notes
Online applications can be submitted in PeopleSoft through the Careers tile on the Employee Self Service homepage.
Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
Employee Group: C.U.P.E.
Position Reports To: Senior Clerk - Billing
- If and when these temporary positions becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.
- Applicants will be required to undergo testing to determine their knowledge, abilities and skills as they relate to the qualifications of this position.
- Ability to access, update and process information using various software programs including the Water and Waste billing system, work order system within 1 to 2 months of the appointment.
- Ability to develop a working knowledge of Water By-law and Sewer By-law, Department policies and procedures related to billing, collections and meter reading within 3 months of the appointment.
- Ability and willingness to learn to perform the work of and provide coverage for the Clerk B – Billing Clerks.
- The successful applicant will be required to complete job specific training required for this position as directed.
Only candidates selected for interviews will be contacted.
