TouchBistro is looking for a
Collections Specialist to join our growing Billing Operations team. This team focuses on collecting outstanding balances from our clients and performs administrative tasks that maintain the integrity of the billing function. You will engage with our customers to confirm that payment methods are up to date, as well as ensuring contract terms are being met.
Your Day-to-Day
- Manage Delinquent Accounts: Actively engage with customers to resolve overdue balances across all stages of delinquency (15-120+ days)
- Queue Management: Handle a steady volume of accounts through a queued system, ensuring timely and effective outreach to each customer.
- Targeted Outreach: Identify the most effective collection tactics (carrot vs. stick) and determine the ideal communication approach (calls, emails, texts) to drive results.
- Escalations & Referrals: Identify high-risk accounts and escalate to senior team members, third-party collections, or legal as needed.
- Cross-Department Collaboration: Work closely with Finance, Customer Success, and Sales teams to ensure the best outcomes for the company and the customer
- Compliance: Ensure all collection practices are in line with company policies, contracts, and relevant regulations.
- Adapt and Execute: Take on additional priorities as assigned to support the overarching goal of reducing delinquency.
All About You:
Must Haves:
- You have 1-2 years in a B2B collections or accounts receivable role, preferably within a SaaS environment.
- You have experience with credit analysis/analytics- reading and understanding credit ratings, limits, and risk factors to better assess account viability and guide collection strategies.
- Strong oral and written communication skills to present information logically and concisely
- You are resilient and are able to maintain composure and professionalism while navigating high-pressure conversations and managing customer frustration daily.
Nice To Haves:
- Post-secondary education in finance or business administration
- You are bilingual Spanish/English
- Familiarity with SalesForce and CreditSafe
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
About TouchBistro
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
