Job Overview
Accurately and promptly bills and collects all amounts due to the hotel to maximize hotel revenues/profits. Researches all credit applications to extend or deny credit in accordance with company policy and to approve or deny guest requests for credit.
Responsibilities and Duties
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Ensure full completion of the credit application.
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Submit all requests for billing privileges, providing recommendations on acceptance or denial prior to forwarding Controller/General Manager for approval or Regional Controller per authorized limits.
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Ensure timely and accurate invoicing for approved credit billing in line with company policy.
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Follow up on the status of customer payments through telephone, email, or letter using a sequence of collection steps set out in the Standards & Procedures Manual.
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Maintain an up-to-date record of actions/conversations relating to the collection of each account with appropriate follow-up to achieve timely future actions.
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Work closely with the Guest Services Department, alerting the Guest Service Manager to any training needs of front-line staff, and providing assistance as necessary in order to contribute to timely invoicing and payment of accounts.
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Processes and makes proper adjustments to city ledger accounts as needed.
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Balances and reconciles all cheques, and wire payments.
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Responds to guest queries concerning billings and prepare account adjustment for approval by the supervisor.
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Prepares and monitors monthly aging of accounts; prepares statements and collection letters for delinquent accounts.
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Processes all Banquet bills every week promptly.
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Maintains accurate accounts receivable files with proper documentation as per control procedures.
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Conducts credit meetings to review A/R ageing, all ledgers, upcoming business, and delinquent accounts.
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Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
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Reviews all ledgers and ensures accuracy.
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Education level - High School diploma or equivalent.
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Experience - One year of accounting experience
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Personal characteristics - Ability to analyze; prioritize; delegate, attention to detail, Good organizational and communication skills.
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Other - Mathematical skills, including basic math.
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May be required to work nights, weekends, and/or holidays in a stressful environment.
