Job Overview

Accurately and promptly bills and collects all amounts due to the hotel to maximize hotel revenues/profits. Researches all credit applications to extend or deny credit in accordance with company policy and to approve or deny guest requests for credit.

Responsibilities and Duties

Ensure full completion of the credit application.
Submit all requests for billing privileges, providing recommendations on acceptance or denial prior to forwarding Controller/General Manager for approval or Regional Controller per authorized limits.
Ensure timely and accurate invoicing for approved credit billing in line with company policy.
Follow up on the status of customer payments through telephone, email, or letter using a sequence of collection steps set out in the Standards & Procedures Manual.
Maintain an up-to-date record of actions/conversations relating to the collection of each account with appropriate follow-up to achieve timely future actions.
Work closely with the Guest Services Department, alerting the Guest Service Manager to any training needs of front-line staff, and providing assistance as necessary in order to contribute to timely invoicing and payment of accounts.
Processes and makes proper adjustments to city ledger accounts as needed.
Balances and reconciles all cheques, and wire payments.
Responds to guest queries concerning billings and prepare account adjustment for approval by the supervisor.
Prepares and monitors monthly aging of accounts; prepares statements and collection letters for delinquent accounts.
Processes all Banquet bills every week promptly.
Maintains accurate accounts receivable files with proper documentation as per control procedures.
Conducts credit meetings to review A/R ageing, all ledgers, upcoming business, and delinquent accounts.
Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Reviews all ledgers and ensures accuracy.

Qualifications and Skills

Education level - High School diploma or equivalent.
Experience - One year of accounting experience
Personal characteristics - Ability to analyze; prioritize; delegate, attention to detail, Good organizational and communication skills.
Other - Mathematical skills, including basic math.
May be required to work nights, weekends, and/or holidays in a stressful environment.

Revery Toronto Downtown, Curio Collection by Hilton

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