Job description
Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First – a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer?
How Makita supports our team members:
- Competitive salary and incentive program.
- Company paid benefits (medical/dental/vision).
- RSP Plan.
- Work life balance with paid/unpaid leave, including paid vacation, family related leave & personal days.
- Opportunities for career growth and an Education Reimbursement Program.
What will you do?
Support the Finance & Accounting Department by processing and recording payment transactions, order releases, telephone collections, and reconciliation of customer deductions. Other duties include applicable follow up, preparing reports, fact checking of credit information, filing, and communication (phone and email) with customers and staff.
What will you work on?
- Preparation of daily deposits and application of payments to customer accounts.
- Review and release orders on “credit hold”
- Contact (phone and email) customers to collect balances.
- Investigate and resolve any short payments, deductions, irregularities, or enquiries.
- Reconcile customer accounts.
- Provide customers with requested information (ex. statements, invoice copies, assistance with inquiries related to account).
- Review completed credit applications, research trade and bank references and credit reports.
- Work with other departments to ensure records are accurate and complete and/or resolving issues if needed.
- Assist with month-end, quarter-end, and year-end reports.
- Complete department filing.
To be successful you will have:
- Degree/Diploma in Business Administration or related field.
- A minimum of two (2) years of related experience.
- Familiar with information contained on credit reports (Dun and Bradstreet/Equifax)
What you bring to the team:
- Customer Service: ability to deal with customers in a professional manner to collect balances and assist when needed.
- Interpersonal skills: ability to build professional relationship with internal staff and external customers.
- Communication: express information (oral and written) with consistency and clarity. Use active listening techniques to effectively understand and provide feedback.
- Fluent in French an asset.
- Superior computer skills: MS-Office, AS400, data entry.
- Analytical: identify a problem or issue, gather information, develop a solution.
- Critical thinking: analyze and evaluate facts to form a judgement. Ability to be alerted to any potential warning signs that could impact the collection of a debt.
- Mathematical: high working knowledge and ability to accurately perform mathematical tasks.
- Negotiation skills: Professional demeanor with the ability to influence and collect balances owing.
- Organization: keep deadlines, prioritize tasks, multi-tasking, and planning.
- Experience dealing with national retail customers would be an asset.
Job Types: Full-time, Permanent
Pay: $42,000.00-$44,850.00 per year
Additional pay:
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible language requirement:
Schedule:
Experience:
- Accounts receivable: 2 years (preferred)
Work Location: In person
