Job Summary:
Reporting to the Administration Manager, the AR Administrator is responsible for all aspects of Radius’ accounts receivable and collections. This pivotal role tracks and processes customer payments to ensure we get paid on time, oversees our claims process, and assists in other administrative functions as required.
Responsibilities/Daily tasks
- Process cash receipts, including scanning cheques, processing credit cards, and entry into the system
- Process new customer credit applications
- Phone calls to new clients confirming receipt of invoice and payment setup
- Monitor customer accounts to ensure adherence to payment terms
- Collection phone calls to overdue clients and follow up
- Resolve client invoice questions in a prompt matter
- Provide invoices as clients request copies.
- Perform customer account reconciliations as needed
- Compile and send billing packages or other supporting documentation to select customers
- Request PODs from vendors and send them to clients per their requirements or on an adhoc basis.
- Maintaining a customer service mindset, promptly investigate and respond to customer questions
- Ensuring phone calls are used as priority method of communication when appropriate
- Maintain role specific Standard Operating Procedures
- Support the Administration Manager with other duties as required
Qualifications:
- Minimum of 2 years of Accounts Receivable and Collections experience
- Experience in the Transportation industry is an asset
- Experience with TruckMate or other Transportation Management Software is an asset
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Strong time management skills with the proven ability to multitask
- Strong work ethic and superior attention to detail and accuracy
- A positive attitude and ability to work in a team environment
- Understand and practice the importance of private and confidential information
- Ability to develop, plan, and implement short- and long-term goals
