Overview
Vielight Inc. is an innovative Canadian company located in Toronto, Canada. It is a fully certified medical device manufacturing company. Our patented brain photobiomodulation products are trusted by researchers, universities and hospitals worldwide and are their top choice for use in clinical studies. Vielight has the most scientific publications and are the most cited in scientific literature for brain photobiomodulation.
Responsibilities
- Respond to customers’ inquiries over telephone, via e-mail, online chat, or by Zoom video.
- Identify and assess customers’ needs and provide product recommendations when requested.
- Provide an appropriate and timely resolution to customer complaints/issues.
- Effectively communicate the benefits and features of Vielight Inc.'s products, addressing any questions or concerns the customer may have.
- Maintain comprehensive knowledge of all company products and research activity.
- Conduct general admin duties, including processing daily orders, as well as returns, replacement and repair requests.
- Keep records of customer interactions, process customer accounts, and file documents accordingly.
- Able to work effectively independently as well as part of a team.
- Follow company’s communication policies and procedures.
- Represent Vielight Inc. with professionalism and enthusiasm, fostering positive relationships with clients and promoting brand loyalty.
- Reports to VP of Science, Materials and Logistics
Skills
- Strong communication skills
- Strong and accurate clerical and administrative skills with attention to detail.
- Proficiency in Google Suite applications (Docs, Sheets, Drive).
- Experience in a medical office setting is preferred but not required.
- Excellent customer support skills with the ability to handle inquiries professionally.
- Familiarity with front desk operations and managing phone systems.
- Strong proofreading abilities to ensure accuracy in all written communications.
- Ability to work collaboratively within a team while also being self-motivated.
We encourage candidates who are enthusiastic about providing excellent service and who thrive in a fast-paced environment to apply for this rewarding position.
Job Type: Full-time
Pay: $45,000.00 per year
Additional pay:
Benefits:
Flexible language requirement:
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Administrative experience: 2 years (preferred)
Language:
Work Location: In person
Application deadline: 2024-12-23
