About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team.
Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.
Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!
What you will do
- Become a Rippling expert - You’ll be a go to resource for our customers within 60 days and with internal colleagues within 90 days
- Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation
- Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices
- Partner with and provide global payroll expertise to our customers and internal Rippling peers
- Pitch in on developing/documenting implementation processes and best practices
- Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products
What you will need
- Minimum 3 years of experience with HR, Payroll, and Finance domains.
- Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks
- You love interacting with customers and always seek to deliver a great customer experience
- Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests
- Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance
- Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Bonus
- 2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company
- Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac computers
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
#li-hybrid
The pay range for this role is: 68,400 - 108,000 CAD per year(CA)
