We are looking for someone who is proactive, detail-oriented, and possesses excellent communication skills, as you'll be the first point of contact for our clients seeking urgent plumbing assistance. If you're passionate about delivering top-notch customer service and have a keen interest in supporting our mission to provide reliable plumbing solutions, we encourage you to apply for this exciting opportunity.
Responsibilities
- Answer phone calls and respond to customer inquiries promptly
- Schedule appointments for plumbing services and coordinate with field technicians
- Maintain accurate records of customer interactions and service requests
- Assist in billing and invoicing processes to ensure timely payments
- Manage office supplies and inventory to ensure the office runs smoothly
- Create and update reports regarding service calls and customer feedback
- Aid in the development of marketing materials and social media campaigns
Requirements
- High school diploma or equivalent; additional education in office administration is a plus
- Proven experience as an office assistant or in a similar administrative role
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office Suite and other office software
- Excellent organizational and multitasking abilities
- Ability to work well under pressure and handle emergencies effectively
- Customer-focused attitude with a strong commitment to service excellence
