Job ID: 52170
Job Category: Finance, Accounting & Purchasing
Division & Section: Pension, Payroll & Employee Benefits, PP&EB Payroll & Benefits Processing
Work Location: Metro Hall, 55 John Street; Toronto, Ontario; M5V 3C6
Job Type & Duration: 1 Permanent & 1 Temporary (12 month) vacancy
Hourly Rate and Wage Grade: $37.11 - $40.65, TFS269, Wage Grade 10
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 2
Posting Period: 02-Dec-2024 to 16-Dec-2024
Job Summary:
As part of the City of Toronto’s Pension, Payroll & Employee Benefits Division, the Payroll Benefits Pension Service Representative 2 will be responsible for performing a wide variety of critical duties related to the processing of: payroll, pension and employee benefits including supporting our accelerated recruitment and OMERS pension enrollment initiatives amongst others. This will include tasks such as: processing, verifying, updating and monitoring deductions for all City employees, validating paysheets, verifying payrolls are accounted for, enrolling new employees into the pension plan, updating employee information and maintaining employee records in a confidential manner. This role also involves providing customer service to all stakeholders by responding to: enquiries, resolving issues, and providing information in a timely and service oriented manner. You bring your leadership, resourcefulness, customer service orientation and work ethic to this exciting role within a high-performing team and fasted pasted environment.
Major Responsibilities:
- Processes, verifies, updates and monitors statutory, mandatory and voluntary deductions for all City employees. Monitors and processes payments/deductions such as manual/replacement cheques, garnishments, family support payments and wage assignments, sick pay grants, maternity leaves, Workers Compensation Benefits, retroactive adjustments, separation of employment, arrears, advance payments and deductions.
- Receives and checks documents pertaining to the updating of payroll, benefits and pension records, ensuring accuracy and adherence to corporate policies, legislation and union contracts. Checks paysheets and verifies that payrolls are accounted for and perform payroll processing. Updates and monitors transactions such as Group Life Insurance, Long Term Disability, Health & Dental Plans, for City of Toronto employees.
- Enrolls new employees into pension plan, prepares termination papers for pensions, deaths, etc. Prepares and reports changes and reconciles contributions to OMERS by employee. Prepares broken service election forms and correspondence to employees and collection of required deductions.
- Initiates transactions to update the employee master file based on authorization requests and/or status updates being monitored such as increments, extensions to employment and alternate rates and obtains authorization for processing.
- Responds to enquiries and resolves complaints and exchanges information with all levels of staff, councillors, the public, government agencies, or private companies, on telephone and in person.
- Investigates problems relating to employee’s direct deposits, requests cancellations, recalls payments, and initiate requests for off-cycle payments.
- Run Payroll Simulation Reports at pay close to check for errors and verify the data entered.
- Sets up and maintains manual and computerized record and filing and retrieval systems.
- Calculates pensions payable to retired employees and spousal benefits.
- Verifies pension payroll information to ensure deductions are properly calculated in accordance with government legislation and corporate and pension plan policy. Verifies, edits, balances and initiates computer runs for all payrolls. Investigates problems regarding data input, system payroll errors and errors in outputs. Makes recommendations to resolve.
- Initiates transactions to update pensioner’s master file based on authorized requests and/or status updates being monitored, such as integration and stepped offsets, marital breakdowns and tax deductions, death and obtains authorization for processing.
- Checks automatically generated calculations and test reports to ensure accuracy of set-up and/or programming to new/changed routines/processes. Investigates and takes corrective action regarding errors or warnings related to pension payrolls.
- Reviews Payroll records to determine credited service, contributions and contributory earnings to be reported to OMERS in regards to processing of OMERS benefits.
- Prepares correspondence to employees regarding benefits while on leave of absence, monitors benefit arrears and continuation/termination of benefits.
- Trains Staff.
Key Qualifications:
Your application must describe your qualifications as they relate to:
- Considerable payroll, benefits or pension processing experience in a unionized environment.
- Considerable experience with financial/payroll systems, such as SAP and SuccessFactors, specifically around the creation and execution of complex reports, uploads, file transfers and reconciliation procedures.
- Experience with Microsoft Office Suite (i.e. MS Word, Excel and Outlook).
- Payroll compliance professional (PCP) designation
You must also have:
- Knowledge of Canada Revenue Agency regulations, Canada Pension Plan, Employment Insurance, WSIB legislation, collective agreements, employment standards, corporate policies and procedures related to payroll.
- Proficiency in Microsoft Office Suite (i.e. Word, Excel and Outlook).
- Ability to enter and retrieve pension, payroll and employee benefits information using computer based systems.
- Attention to detail and excellent organizational skills with the ability to meet tight deadlines, prioritize and deal with conflicting work demands in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team and establish good working relationships with staff at all levels in the organization as well as external clients.
- Excellent customer service and interpersonal skills and the ability to deal effectively with all levels of staff, elected officials, and external contacts in person, by telephone and in writing.
- Excellent communication skills with the ability to compose correspondence and memoranda.
- Excellent and accurate data entry ability with necessary math skills.
- Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
- Ability to create and format complex reports and correspondence.
- Ability to work independently with minimal supervision.
- Ability to work overtime, evenings and weekends, as required.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
