Join Our Team! – We're Hiring a Commercial Accounts Receivable Representative
Forward Funding is looking for an A/R Rep to join our dynamic team! This is an exciting opportunity for a motivated and detail-oriented individual to continue growing their experience in commercial collections, contribute to the success of our accounts receivable team, and help build strong relationships with our valued merchant clients. If you're passionate about problem-solving, have a strong sense of professionalism, and thrive in a fast-paced environment, we want to hear from you!
About Us:
At Forward Funding, we specialize in providing financial solutions to small businesses across various industries. We pride ourselves on delivering personalized and effective services to help our clients grow. Our collections team plays a critical role in supporting our clients' success by ensuring that outstanding debts are resolved efficiently while maintaining strong professional relationships.
Position Overview:
As an Accounts Receivable Representative at Forward Funding, you will play a key role in managing a portfolio of customer accounts and supporting the company's accounts receivable goals. Your primary responsibility will be to contact merchants with overdue accounts, identify solutions to resolve delinquent obligations, and ensure timely collections in a professional, courteous, and ethical manner. You will be working in a fast-paced, goal-oriented environment where your organizational and time-management skills will be essential to success.
Key Responsibilities:
Manage and Collect on Delinquent Accounts:
- Proactively contact merchants via phone, email, or text to inform them of overdue accounts and work with them to resolve outstanding balances.
Customer Communication & Relationship Management:
- Provide excellent customer service during all interactions while maintaining professionalism. Clearly explain collection terms and options to customers, offering solutions for repayment based on their financial situation.
Documentation & Reporting:
- Maintain accurate and up-to-date records of all communications, actions taken, and payment arrangements in collection software. Document every account update clearly and concisely after each interaction.
Risk Identification & Escalation:
- Recognize and flag significant credit risks or accounts that require further escalation. Work closely with senior team members and management on high-risk accounts.
Negotiation & Problem-Solving:
- Negotiate payment terms with merchants who cannot pay their balances in full. Strive to reach mutually beneficial agreements that are both legally and ethically sound while meeting company objectives.
Time Management:
- Effectively manage a large volume of accounts and collections efforts, prioritizing tasks and deadlines to ensure timely follow-up and resolution.
Compliance and Ethical Standards:
- Ensure all collection efforts comply with applicable laws and regulations, maintaining ethical standards and professionalism at all times.
Qualifications:
- Experience: 1-3 years of experience in commercial collections, preferably in a B2B environment.
- Familiarity with basic bankruptcy, receivership laws, and debt recovery practices.
- Experience using collection software and managing accounts receivable systems.
- Skills & Competencies: Strong communication skills, with the ability to handle difficult conversations professionally and effectively.
- Excellent negotiation and problem-solving abilities.
- A solid understanding of customer service principles and their connection to successful collections.
- Familiarity with the Personal Property Security Act (PPSA) and other relevant regulations.
- Ability to manage multiple priorities in a fast-paced, target-driven environment.
- Strong attention to detail, organizational skills, and the ability to work independently or as part of a team.
- Work History: Solid and consistent work history, particularly in Commercial Accounts Receivable/Collections.
Additional Requirements:
- Ability to work full-time, in-office – no hybrid options available. Our office is located in TMR near the Orange Julep!
- Must be comfortable handling high-volume calls and working under pressure to meet daily targets.
If you are a motivated, results-driven individual with a passion for customer service and collections, we want to hear from you! Apply now to join the Forward Funding team as an A/R Representative and make a significant impact in a dynamic and growing organization.
