Job Title: Collections Coordinator
Location: Downtown Toronto
Full-time, permanent
Hybrid
Our client, a law firm located in Downtown Toronto is currently looking for a Collection Coordinator to join their team:
Main Responsibilities:
- Conducting professional and timely collections of assigned outstanding accounts via phone and/or email while fostering strong client relationships.
- Resolving billing and collection issues promptly and effectively, escalating to the lawyer or Supervisor as necessary.
- Identifying client accounts that are due at month-end or have become overdue.
- Printing, reviewing, and sending monthly and ad-hoc statements for overdue accounts.
- Addressing inquiries regarding information, facts, and monthly collection targets.
- Documenting all collection efforts by adding notes from calls and emails into the Firm’s collection system software.
- Assisting with administrative, clerical, and other tasks related to the Firm’s accounts receivable management.
Qualifications:
- 3-5 years of experience in a similar role within a professional services firm.
- University degree or college diploma required, preferably in Accounting or Business.
- Familiarity with acceptable credit control and collections methods, procedures, and practices in a professional services environment.
- Strong understanding of accounting principles and general finance processes (AP, Trust, Billing, AR/WIP/Collections) with the ability to interpret and analyze data.
- Excellent communication skills, confident in engaging with partners and senior management.
- Reliable and adaptable, capable of prioritizing multiple projects and driving results.
- Forward-thinking with a focus on continuous improvement in processes and technologies.
- Additional duties as assigned.