Introduction of the Company

Triumph is a full logistics company that has an excellent reputation in the Logistics Industry. With over 30 years experience, we have become experts in the field of Freight Forwarding, Customs Brokerage, Warehousing and North American Distribution

The key to our success is working with a great team of people that share our passion for excellent customer service. Triumph has offices and warehouses across Canada and is looking for someone that can fit into our dynamic environment.

Summary of Position

The Credit and Collections Lead oversees the processing and verification of credit applications and solicitation for payment of overdue accounts ensuring accurate financial transactions, reconciliations, and collaborating with other departments to enhance efficiency.

The Accounts Receivable Team Lead will also be responsible for monitoring, evaluating, process improvement, and managing the company's accounts receivables. This includes but is not limited to payment application, recording transactions, following up on outstanding payments, and maintaining accurate and up-to-date records. This position collaborates closely with customers, internal departments, and external stakeholders to ensure timely collection and resolution of any payment issues.

Job Type: Full-time/ hybrid

Job Duties

Oversees investigation of credit risk in customers and advises on the best course of action for credit applications;
Designs and implements processes to improve cash flow and reduce receivables;
Monitors and negotiates the collection of overdue accounts;
Monitors credit and collection processes and operations
Perform collection procedures on all aged invoices, Identify problem accounts and make prompt decisions for collection;
Identify and facilitate the resolution of all customer disputes in a timely manner, working with internal department/branch stakeholders when necessary;
Address ongoing customer disputes concerning billing and liaise with appropriate departments to resolve escalated issues;
Prepare weekly A/R aging report for internal reporting and do monthly reporting on accounts receivable status and aging to various agencies;
Participates actively as part of the Leadership Team at the Manager level;
Selects (as necessary) and trains a team of skilled collections professionals;
Manages subordinate staff in day-to-day performance of their jobs;
Works with CFO to establish policies, practices, and systems to improve the credit and collection function.

Requirements

Years of Experience: 5+ years of experience in Credit and Collections and 1-3 years supervisory experience.
Education: Bachelor’s degree in Business Administration, Accounting or Finance or equivalent experience
Certified Credit Professional (CCP) designation is an asset
Software/System Experience: Cargo wise, Excel, Outlook; Experience with credit scoring systems and credit report agencies; Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
Strong working knowledge of credit principles and best practices
Excellent communication skills and English fluency both in writing and verbally
Strong problem-solving skills with good organizational, time management and prioritizing skills.
Positive and personable attitude.
Presentation skills and ability to conduct meetings
Understanding and experience of Logistics Industry.

Triumph Express Service Canada Inc.

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Accounts Receivable and Credit Lead