Full Time, Permanent
Toronto, Ontario
Reports to: Property Administrator
Direct Reports: No
Rate: $20.85
Join us in our mission to change what it is to be blind in Canada.
Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan,
The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.
We're looking for a mission-driven Shipper/Receiver who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.
Your Impact at CNIB
- Monitor and respond to TOPDesk courier and shipping requests, including providing estimated courier or postal rates
- Commit to professional and exceptional customer service
- Ensure all customer inquiries are handled in a professional and timely manner and when customers are redirected to another staff, ensure customer is not left without service
- Process various courier/shipping requests through the TopDesk Portal, including outbound couriers, return labels, request for shipping quotes, return shipments
- Prepare packages for shipment while utilizing appropriate courier software
- Provide backup support for Warehouse courier requests
- Prepare and email day-end shipping manifests to warehouse for Canada Post Expedited parcels and provide backup support for warehouse day end shipping manifests for Purolator shipments
- Troubleshoot on issues involving missing, damaged shipment with major carriers
- Proactive in working with account reps to resolve any shipping issues
- Update status for all incoming daily requests in TopDesk by end of day
- Assist in sorting incoming mail, place mail in designated mail slots. Run postage meter mail when backup support is needed
- Run the month-end postage meter and courier reports for analysis by Property staff
- Assist team when primary receiver is unavailable, to receive and document all incoming couriers. Answer door ringer at Dock and direct courier drivers
- Record all incoming cheques addressed to Accounts Receivable and deliver same to AR desk
- Review weekly Purolator courier invoices, provide information for all 3rd party Purolator shipments via the CNIB account
- Review weekly courier invoices and follow up on missing information to assist applying correct cost allocation
- Assist with ordering shipping and office supplies from various vendors
- Assist with other mailroom specific duties as needed
- Distribute incoming faxes daily
- Room bookings as requested
- Coffee services - monitors and request replenishment as needed
Requirements
Who you are:
Education and Certification
- Secondary School diploma
- Requires 2 years of relevant experience
Experience And Qualifications
- Requires 2 years of relevant experience
- Physically capable of performing the essential duties of the job and lifting up to 50lb due to the heavy nature of some parcels and deliveries
- Experience working in a fast-paced environment while maintaining attention to detail
- Strong interpersonal skills
- Proficiency in MS Word and Excel
- Excellent written and verbal communication skills
- Interpersonal skills and relationship-building
- Personal or professional experience relating to blindness and sight loss is considered an asset
- Personal or professional experience working with assistive technology and/or accessible environments is considered an asset
Work Environment
- Union position, Monday to Friday, 37.5 hours per week (7.5 hours per day) including a 30min lunch break and two 15-minute breaks
- Work with minimal supervision
Benefits
Perks
- We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including
- Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives
- Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days
- Group insurance benefits include dental, health and vision care
- Employer-sponsored pension plan
- Years of service awards and year-round rewards as part of our employee recognition program
- Enticing internal employee referral program
Be Part of Our Mission
If this sounds like the role for you, please visit our website to submit an application.
Closing date: October 22,2024.
Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.
Working Together for Change
Our diversity is our strength - we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.
CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.
Learn more about our mission here.
