We are in search of a Desktop Support Analyst to join our team based in Toronto, Ontario. As a Desktop Support Analyst, your primary role will be to provide on-site support, maintaining and updating devices, as well as troubleshooting using the provided checklist. This role offers a short-term contract employment opportunity in the IT industry.
Responsibilities:
- Provide on-site support for five days per week, ensuring smooth operations
- Manage, update and maintain around 200 devices, ensuring they are functioning correctly
- Utilize Apple Business Manager for Mac support, effectively handling any issues that arise
- Follow the troubleshooting checklist provided by the IT Manager for previously set up devices
- Ensure proper set up of devices, according to the guidelines
- Resolve any technical issues, using skills in Android Development, Cisco Technologies, and Citrix Technologies
- Handle computer hardware issues and manage Dell Technologies
- Use Active Directory for managing identities and resources
- Support Apple Devices and handle any issues related to them
- Utilize Backup Technologies for data protection and recovery
- Carry out Configuration Management to ensure system security, reliability and performance.
- Proficiency in Android Development, capable of troubleshooting and resolving any Android software issues.
- Expertise in Cisco Technologies, with the ability to manage, maintain, and optimize Cisco networks and systems.
- Familiarity with Citrix Technologies, including the ability to troubleshoot and maintain Citrix virtualization software.
- Strong knowledge of Computer Hardware, with the ability to diagnose and repair hardware issues on a variety of devices.
- Experience with Dell Technologies, including the use of Dell's enterprise solutions and products.
- Proficiency in using Active Directory, including user and group management, security, and network services.
- Experience with Apple Devices, including troubleshooting, maintenance, and repair of Apple hardware and software.
- Knowledge of Backup Technologies, with the ability to implement and maintain data backup solutions.
- Experience in Configuration Management, including the ability to manage, maintain, and optimize system and network configurations.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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