Position: Accounts Receivable Collector
Contract: 12 month, fixed-term
Hours: Monday to Friday, 8:30 AM to 5:00 PM
Location: Hybrid - Mostly remote, but expected infrequent visits to head office in Ayr, Ontario
Ability to speak French considered an asset
The primary focus of the Accounts Receivable Collections role would be to work independently on the collection of past due client accounts. You will be responsible to work in conjunction with the Accounts Receivable Team Lead and Account Manager as well as the other full time collector and other members of the Accounting Department team.
Operational Functions
- Fluent in English (French is an asset)
- Utilizes computerized financial/accounting software programs to perform duties and responsibilities.
- Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems
- Results oriented, strive to achieve high levels of individual and organizational performance
- Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers
- Highly organized detail-oriented self-starter capable of prioritizing workflow and ensuring follow-up.
- Able to perform math and accounting calculations with reasonable speed and accuracy.
- Able to maintain confidentiality of company financial data.
- Ability to demonstrate good common sense and sound judgment
- Ability to perform at high levels in a fast paced ever-changing work environment
- Ability to multi-task, prioritize and work efficiently
- Excellent note taking, organized timeline of collection efforts
- Customer service focus is a must
Department Specific Functions
- Responsible for predetermined section of all accounts to collect on overdue receivables
- Reconciliation of Client invoices and accounts
- Email correspondence with clients as needed
- Ensure that aging is kept in good standing
- Negotiate payment terms with clients
- Contact for clients who have questions or concerns (issue credit requests as required)
- Decide when to suspend services due to non-payment
- Work with third party collections agency to collect on past due accounts
- Take client payments over the phone
- Prepare write-off requests
- Handle chargebacks and NSF payments
- Monthly statement generation for responsible accounts
Customer Service
- Investigate client requests by gathering the necessary information, clarification or disputing charges on an invoice
- Ensure high levels of quality and professional Client service;
- Work to create a service driven process;
- Service excellence is a core expectation;
- Handle client complaints
Health and Safety
- Demonstrate commitment to health and safety;
- Set a standard of performance and behaviour (lead by example);
- Communicate expectations for health and safety to co-workers;
- Promote health and safety awareness;
- Ensure training needs are identified and met;
- Instruct workers in safe procedures and practices;
- Correct unsafe practices or conditions;
- Ensure workers are aware of hazards and are trained to perform their job safely;
- Enforce health and safety standards and positively reinforce good behaviour