Position: Accounts Receivable Collector

Contract: 12 month, fixed-term

Hours: Monday to Friday, 8:30 AM to 5:00 PM

Location: Hybrid - Mostly remote, but expected infrequent visits to head office in Ayr, Ontario

Ability to speak French considered an asset

The primary focus of the Accounts Receivable Collections role would be to work independently on the collection of past due client accounts. You will be responsible to work in conjunction with the Accounts Receivable Team Lead and Account Manager as well as the other full time collector and other members of the Accounting Department team.

Operational Functions

Fluent in English (French is an asset)
Utilizes computerized financial/accounting software programs to perform duties and responsibilities.
Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems
Results oriented, strive to achieve high levels of individual and organizational performance
Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers
Highly organized detail-oriented self-starter capable of prioritizing workflow and ensuring follow-up.
Able to perform math and accounting calculations with reasonable speed and accuracy.
Able to maintain confidentiality of company financial data.
Ability to demonstrate good common sense and sound judgment
Ability to perform at high levels in a fast paced ever-changing work environment
Ability to multi-task, prioritize and work efficiently
Excellent note taking, organized timeline of collection efforts
Customer service focus is a must

Department Specific Functions

Responsible for predetermined section of all accounts to collect on overdue receivables
Reconciliation of Client invoices and accounts
Email correspondence with clients as needed
Ensure that aging is kept in good standing
Negotiate payment terms with clients
Contact for clients who have questions or concerns (issue credit requests as required)
Decide when to suspend services due to non-payment
Work with third party collections agency to collect on past due accounts
Take client payments over the phone
Prepare write-off requests
Handle chargebacks and NSF payments
Monthly statement generation for responsible accounts

Customer Service

Investigate client requests by gathering the necessary information, clarification or disputing charges on an invoice
Ensure high levels of quality and professional Client service;
Work to create a service driven process;
Service excellence is a core expectation;
Handle client complaints

Health and Safety

Demonstrate commitment to health and safety;
Set a standard of performance and behaviour (lead by example);
Communicate expectations for health and safety to co-workers;
Promote health and safety awareness;
Ensure training needs are identified and met;
Instruct workers in safe procedures and practices;
Correct unsafe practices or conditions;
Ensure workers are aware of hazards and are trained to perform their job safely;
Enforce health and safety standards and positively reinforce good behaviour

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Accounts Receivable Collector