This is a full-time position, working in our Richmond Hill office. The successful candidate will have positive attitude, multi-task with minimal supervision, excellent communication and marketing, customer service skills, and willing to learn.
Responsibilities:
- Create, manage, and optimize property listings across various platforms, including
Airbnb and VRBO, ensuring full SEO utilization in image captions and listings.
- Handle all guest communications, providing a high level of customer service at all times.
- Coordinate maintenance and cleaning schedules, liaising with vendors to ensure
properties are guest-ready.
- Set up new property listings and perform marketing optimizations to maximize visibility and bookings.
- Monitor and manage inventory, ensuring all properties are adequately stocked with
necessary amenities and supplies.
- Handle damage claims and ensure timely resolution within the required review window.
- Read and analyze guest reviews daily, noting any improvements/suggestions for
potential implementation.
- Perform administrative tasks, including billing, record keeping, reporting, and vendor bill payments.
- Categorize vendor payments and purchases on QuickBooks and assist with the filing of Transient Occupancy Tax reports.
- Support other real estate ventures as required, demonstrating adaptability and a
proactive approach.
Qualifications:
- Strong customer service skills
- Strong written & oral communication skills
- Strong negotiation skills
- Fast thinker and learner
- Business Process Improvement Skills
- Self-motivated and responsible, detail oriented person
- Chinese or Spanish speaking will be asset
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year
Additional pay:
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's Degree (preferred)
Experience:
- office administration: 1 year (preferred)
- property management: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
Language:
- Chinese (preferred)
- Mandarin (required)
Work Location: In person