This is a full-time position, working in our Richmond Hill office. The successful candidate will have positive attitude, multi-task with minimal supervision, excellent communication and marketing, customer service skills, and willing to learn.

Responsibilities:

- Create, manage, and optimize property listings across various platforms, including
Airbnb and VRBO, ensuring full SEO utilization in image captions and listings.
- Handle all guest communications, providing a high level of customer service at all times.
- Coordinate maintenance and cleaning schedules, liaising with vendors to ensure
properties are guest-ready.
- Set up new property listings and perform marketing optimizations to maximize visibility and bookings.
- Monitor and manage inventory, ensuring all properties are adequately stocked with
necessary amenities and supplies.
- Handle damage claims and ensure timely resolution within the required review window.
- Read and analyze guest reviews daily, noting any improvements/suggestions for
potential implementation.
- Perform administrative tasks, including billing, record keeping, reporting, and vendor bill payments.
- Categorize vendor payments and purchases on QuickBooks and assist with the filing of Transient Occupancy Tax reports.
- Support other real estate ventures as required, demonstrating adaptability and a
proactive approach.

Qualifications:

Strong customer service skills
Strong written & oral communication skills
Strong negotiation skills
Fast thinker and learner
Business Process Improvement Skills
Self-motivated and responsible, detail oriented person
Chinese or Spanish speaking will be asset

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Additional pay:

Bonus pay

Benefits:

Dental care
Extended health care
Paid time off
Vision care

Schedule:

8 hour shift
Monday to Friday

Education:

Bachelor's Degree (preferred)

Experience:

office administration: 1 year (preferred)
property management: 1 year (preferred)
Customer relationship management: 1 year (preferred)

Language:

Chinese (preferred)
Mandarin (required)

Work Location: In person

Nova Vacation Homes

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