Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE:
Plusgrade is seeking an experienced People Operations Coordinator to join our People team. As a People Operations Coordinator, you will play a crucial role in managing daily HR processes and enhancing employee experience. You will be responsible for maintaining employee records, coordinating onboarding and offboarding processes, and supporting the implementation of HR policies and programs. You’ll work closely with the People team to ensure smooth communication and efficient management of operations. This role provides an excellent opportunity to develop your skills in human resources and directly contribute to creating a positive and dynamic workplace environment.
WHAT YOU WILL BE DOING:
HRIS System Management:
- Manage the end-to-end HRIS system, ensuring data integrity and protecting employee privacy
Employee Documentation:
- Manage employee files and documents efficiently
Reporting and Letters:
- Create standard and ad-hoc reports and letters, such as headcount/turnover reports and employment confirmation letters
Employee Support:
- Provide first-line support for employee requests via various communication platforms
Benefits Administration:
- Reconcile vendor and benefits invoices
- Conduct regular system audits
- Administer tenure recognition program and corporate perks
- Track retirement plan eligibility
Talent Acquisition Support:
- Handle pre-onboarding tasks such as background checks, opening IT tickets, and other activities
- Manage the posting and translation of job descriptions
- Administer the offer process, including sending offer letters, tracking signatures, and managing documents
Process Improvements:
- Identify and propose solutions for process improvements to enhance operational efficiency
General Support:
- Provide general support for the People team
YOU ARE SOMEONE WITH:
- Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred
- Prior experience in HR operations
- Proficiency in HRIS systems, such as BambooHR, Payroll Systems, and Lever
- Strong organizational skills and attention to detail
- Excellent communication skills, both written and verbal
- Ability to handle sensitive and confidential information with discretion
WHAT YOU’LL LOVE ABOUT US:
🏦 RRSP/401(k) Matching
🏥 Comprehensive Health Plans
📅 Flexible Paid Time Off
✈️ Travel Experience Credit
🧘 Annual Wellness Credit
🥗 Team Events and Monthly Lunches
💻 Home Office/Commuter Credit
🌅 Work From Anywhere Program
🍼 Parental Leave Top Up
🌍 Adventure Pass
OUR PROCESS:
Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:
- Recruiter Phone Interview
- Hiring Manager Interview
- Take-home Assessment or remote coding exercise (if applicable)
- Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
