JOB POSTING
Full Time Regular Position
Queen West Site
Job ID: 2024-064
Administrative Coordinator – Client Services
Full-Time Regular Position at 1.0 FTE (35 hours/week).
Parkdale Queen West Community Health Centre (PQWCHC) is a dynamic, community-based health care
organization that has historically served mid-west downtown Toronto, and now provides outreach services to
across the entire city. Offering a broad range of services, including primary health care, dental care, harm
reduction, health promotion, counselling, and community development programming, we are also committed to
serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited
organization.
Reporting to the Director of Harm Reduction Services, the Admin. Coordinator will provide administrative and
organizational support functions. The Admin. Coordinator is responsible for ensuring effective and efficient
administrative functions, leadership on systems development and maintenance and high-quality day-to-day
operations lead related to the Client Services Portfolios (Health Promotion, Primary Care, and Harm Reduction).
The incumbent will anticipate challenges and opportunities regarding the smooth functioning of Client Services
administrative needs and will be proactive in finding solutions to a range of issues that arise. This position
involves dealing with information that is sensitive and confidential. The incumbent will provide support, exercise
professional discretion always.
General Responsibilities:
- Coordinates and implements the day-to-day administrative operations of the programs and services
related to Client Services leadership.
- Coordinates & oversees scheduling processes, establishing best practices in alignment with the
Collective Agreement adherence and scheduling-based programs in collaboration with Manager and
Directors.
- Receives, assesses and provides immediate resolution to sick calls as appropriate with manager input
and assistance.
- Liaises with the Client Services Directors to provide timely information regarding challenges and potential
solutions to a range of tasks.
- Leads Client Services Quality Improvement projects to enhance the performance of different program
work tools, processes and knowledge translation and exchange. They will ensure team members
participate in the Centre’s quality improvement plan and promote best practices.
- Leads Incident reporting practices, support staff training & skills development on documentation,
timeliness and follow up of Incident Reports.
- Identifies and resolves problems appropriately referring to the Senior Management Team and larger
management team, if required, and working collaboratively with colleagues.
- Assists the Managers and Client Services Directors with the preparation of proposals, budgets and
quarterly reports.
- Assist managers with payroll inputs for casual staff (relief, peers, part-time staff).
- Supports supply ordering and asset and inventory management processes and maintains appropriate
inventory systems for Client Services.
- Supports review and development of Client Services administrative policies, procedures and practice
expectations for all programs across the department.
Qualifications:
- Minimum of three (3) years administrative experience in a community health and/or social service
environment.
- Undergraduate university degree or College education in a relevant discipline or recognized relevant work
experience.
- Demonstrated excellent organizational, interpersonal, and communication skills.
- Strong knowledge and utilization of electronic medical record and client database systems
- Ability to multi-task, set priorities, anticipate challenges, demonstrate flexibility and adaptability to a
changing landscape and exercise creative problem-solving.
- Demonstrated ability to work effectively in a collaborative style with staff.
- De-escalation, crisis intervention and conflict resolution skills.
- Demonstrated knowledge of the social determinants of health, harm reduction approaches and working
with diverse and marginalized communities, particularly individuals who are homelessness, living with
mental health issues, substance use and are immigrants and refugees and from LGBTQ community.
- Proficiency in keyboarding and the use of electronic health systems and MS Office applications
(particularly Word & Excel).
- Strong problem-solving and decision-making skills.
PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves
and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage
applications from all qualified candidates, including people with disabilities. Accommodations are available on request. Parkdale Queen West
CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses.
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